It did take a long time to pick up the car - at least two hours which was hard on top of a long international flight. But the staff were very friendly and helpful.

It worked well.

In general I was satisfied. I didn't need any customer support, so I cannot rate that. The only cons was the sales man at the counter, who was trying to advertise and sell us extras when we wanted to pick up the care. And at some point we needed to tell him directly to stop and accelerate our process. It would be helpful if they consider the time they take to promote these services and the tiredness of their customers after long flights.