They didn't have an X3 and forced me to take a Q3, claiming it's the same size! Ridiculous!

The car you get depends entirely on luck.

When returning the car, I left my handbag on the driver's seat and forgot to take it with me. Multiple phone calls yielded no results. Later, we sought help from another company's staff who managed to retrieve it for us. However, $900 in cash from the bag was missing (other documents and cards were still there). After the cash went missing, I contacted the Boston Alamo airport manager Tim who promised to look into the surveillance footage but never got back to us on time. Calls to the manager also went unanswered. What kind of terrible attitude is this?

They claimed they didn't have the car I reserved and charged me extra for an upgrade. Planned to spend $165 but ended up paying $300! However, the car quality was indeed excellent. If you have the money, it's worth it.

Like: I have to say I was a little concerned booking through what i thought was a reseller (EasyRentCars) but it was a trouble free and "Easy" experience. I will go through them again for sure.