The staff were quite friendly and helpful. They patiently and professionally explained issues such as refueling, toll roads, and roadside assistance. However, their store phone is never answered.

Very good, fast service and they recommended an upgraded model for us.

There might be fewer rental locations in the city. We arrived at around 8 am and waited in line for a while only to be told they didn't have the car we booked or any similar models. We needed to wait until noon for the vehicle listed in our reservation. Given our tight schedule to travel from the city to Apollo Bay, we couldn't afford the delay, so we accepted the new Toyota Corolla they offered.

There were many people picking up cars that day. I had to wait in line for an hour before and after the pickup process, which was quite frustrating.

Service of Hertz Melbourne was excellent ! They're really helpful to guide us on the step by step process to pick up & drop off the car.

EasyRentCars.com really works ! We'd used it twice for Melbourne & Vancouver, and it really help us find great cars & great service provider.