I booked a Grand Cherokee, but when I arrived, they said they didn't have any. They offered me a vehicle of the same class instead. First, they gave me a Hyundai, which I found too small. Then, they offered me a silver Dodge, which was incredibly ugly. They also showed me a Kia, but I couldn't even name the specific model. The space was small, and it didn't look good at all. I chose the Grand Cherokee because it's a 4-wheel drive and I had a lot of luggage, including a long snowboard, which required a spacious vehicle. The Grand Cherokee was perfect for these needs and looked classy. But they just dismissed me with 'We don't have a Cherokee right now'. It was raining outside, and my wife and kids were waiting, so I had no choice but to take the Dodge, which was a commercial vehicle. I don't understand how an off-road vehicle and a commercial vehicle can be considered the same class. One costs around 60-70k, and the other 20-30k, yet they're deemed the same class? As expected, it was a disappointing experience. The front wheel got stuck in a small roadside ditch and took a long time to get out. For a novice, it could have been disastrous, especially with no phone signal. I hope they improve their service and credibility.

The store locations are together and easy to find. However, the front desk said we could choose any car, but it turned out there were limitations.

Extremely satisfied. Will use again next time and highly recommend it to friends back home.

Pretty good. The location is prominent, the service is enthusiastic, and the car is in great condition.

Fast service, good customer care, no hidden charges.