CAR RENTAL REVIEWS ON GREEN MOTION IN MANCHESTER

Like: I was happy with Green Motion Service.
Dislike: I didn't like EasyRentcars.com service. Their are not customer frendly and customer support team was awful.

The bloke who served me was very helpgul

The order reminder was to call the car rental company upon arriving in Manchester, they would pick us up at the airport and take us to the rental location. On June 15th, after we arrived at the airport, we contacted the rental company several times, and each time they said they would come immediately. Even the staff at the airport information desk and the traffic coordinators helped us call the rental company. However, we waited at the airport for over an hour before they arrived. When we finally got to the rental location, there were only three customers ahead of us, but we still had to wait another hour. During the car pick-up procedures, the staff continuously tried to sell us insurance. On June 17th, when we returned the car, the company claimed we had exceeded the mileage by 190 miles and needed to pay extra. We pulled out our rental order, which clearly stated a maximum of 432 kilometers. The initial mileage was 6333 miles, and when we returned the car, it was 6570 miles, totaling 237 miles, which is 379.2 kilometers, not exceeding the 432-kilometer limit. After we pointed this out, the staff apologized and admitted their mistake. The service of this car rental company is truly subpar, and we will be more cautious in choosing next time.

The Car hire process is far too slow when compared to any other car hire Service.

Customer service appalling. Charged us 170 for a scratch. They tried to charge for 2 other scratches but I could prove they were pre existing. Tried to fob us off with a small car so we had to pay extra for another

Everything was satisfactory, from start to finish

The staff were not British, had very heavy accents, which made it hard to understand them. They were unprofessional and did not offer any explanations or suggestions. The rental cost shown was £231, but I ended up paying £780.95. They required an additional £440 for insurance (for 2 people) and £110 for a second driver. A Visa card without the UnionPay logo was needed for payment, which was a bit frustrating.

There wasn't a long wait time in line, but the customer service tried to upsell expensive insurance.