MATCAR CAR RENTAL REVIEWS

I was renting from a company ( Matcar ) .... But I was transferred to a company ( B2car ) .... The service was good .....

It was a terrible car rental experience. I had an appointment to pick up the car at 13:30, but there was no one to deliver the car when I arrived at the airport. The customer service couldn't communicate in English. After asking for help, they said they would send someone to the airport in 15 minutes, but after waiting for two hours, no one showed up. I had to go through a lot of trouble to contact the international customer service. We ended up waiting nearly four hours without any compensation.

The rental company owner is very nice. The company is highly recommended.

The service attitude was pretty good.

The car had no fuel when picked up at the airport. We found the pick-up point because a local driver held up a sign. When exchanging the car, their staff had to be there instead of doing it ourselves. Neither pickup nor drop-off was at the airport, and they charged an extra fuel fee of 500.

Fantastic car

Matcar's contact number needs improvement; it’s a national hotline in Turkish and disconnects automatically if idle for a minute. In Izmir, I had to make several calls. Fortunately, a taxi manager whose friend works at this rental company helped us by calling privately, but it wasted half an hour. The vehicles at this company are relatively new and much cheaper than other international brands, but prices have doubled compared to four years ago. The price for returning the car to a different location is significantly higher than returning it to the original location. As a result, I preferred to spend an extra day returning the car to Izmir, reducing the price from 4000 to 1700 yuan. Other renters may consider this option.

Matcar's contact number needs improvement. It’s a national hotline service in Turkish and disconnects automatically after a minute of no operation. I made several attempts to call in Izmir. Fortunately, a taxi manager whose friend works at this car rental company helped us contact them via a private phone, but it wasted half an hour. The vehicles from this rental company are relatively new, and the prices are much cheaper than other international brands, but it has doubled compared to four years ago. The cost of returning the car to a different location is much higher than returning it to the original location. Therefore, I preferred to spend an extra day to return the car to Izmir, reducing the price from 4000 to 1700 Yuan. Other renters might consider this option.

Very satisfied, pleasant trip

Average

Very good, the price was reasonable, and they even gave us a new car.

Good