Overall, the car rental experience was satisfactory. The staff noticed our limited English skills and proactively used a translator device without pushing us to buy insurance. The vehicle was a bit old, possibly because we chose the cheapest model. It was quite noisy when driving, and there was one instance where it was hard to start the engine. Thankfully, we completed the trip smoothly.
Very happy with the car. Easy to drive. The process to pick up and drop off the car was very smooth at the counter and finding the car was easy and so was the drop off. Very smooth. We allowed 30 minutes for the drop off and we did it in less than 10!
About QEEQ:10.0/10
Super customer service - very clear and relevant communications - and they provide great deals and transparency.
Hobart has many mountain roads with frequent changes in speed limits. Luckily, the BMW 1 Series was new and had excellent driving feel as well as a heads-up display for speed, which was very helpful.
Terrible service, absolutely avoid this company. They discriminated against us as Chinese customers. We followed the entire process to handle a flat tire issue, but their internal miscommunication caused chaos. One staff member told us to wait on site for a tow truck, while another said to drive to an approved repair shop to fix the tire ourselves. We went to the repair shop, but after the repair, they charged us $300 for a towing fee. The worst part was that they claimed we breached the contract by returning the car a day early without any negotiation. They just told us: 'You need to return the car immediately, we can't help you with the rest.' Absolutely outrageous.
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