They should make available international phone # in case the customer wants to talk to them. I had to rely on friends or family in Brazil to communicate with them
About QEEQ:10.0/10
QEEQ was great but I wish a had an option to communicate with you by phone when it’s needed. Sometimes IA was annoying to address my doubts or concerns
They provide a good service but include an overpriced and barely illegal surcharge on every item without a clear notice. Caution and awareness on the contract details are needed.
Carro dentro das expectativas, ficaram tentando meio que “forçar” contratação de seguro, embora não tenhamos contratado. No mais tudo certo. A Localiza é muito eficiente na prestação dos serviços que se propõe a prestar. Gosto muito e tenho muita confiança no serviço deles.
About QEEQ:10.0/10
Achei excelente a assessoria, acompanhamento de todo o tempo de locação, preço também. Tudo ótimo mesmo.
The car rental procedures at the store were extremely complicated. They meticulously checked all the documents, and just the questioning took an hour and a half. When picking up the car, we found that the trunk was too small to fit our luggage. They offered a light Chevrolet pickup truck, which was suitable, but they said an upgrade couldn't be done immediately. Instead, we had to cancel the original booking and make a new one. However, the rental platform didn't allow cancellation of the booking. They then suggested we rent two vehicles, which was utterly ridiculous. We had to find the store manager, and after a long negotiation, they finally agreed to upgrade and charge the difference. The entire pickup process took three hours, which was unprecedented and extremely disappointing!
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