FARA CAR RENTAL REVIEWS IN ICELAND

Satisfied. Just a phone call upon arrival at the airport, and they came to pick us up. Reykjavik Airport is very small, so it's easy to get picked up.

There was only us when picking up the car, but three groups when returning it, with only one staff member, so the wait was a bit long.

The order clearly stated that someone would pick us up at the airport and then take us to the rental office. We provided the number of people, flight number, and arrival time in the order. However, when we arrived, nobody was there to pick us up. FARA only showed up more than 15 minutes after I called them. The car they came in was very small, squeezing two children and two adults into the second row. At the FARA office, a Chinese-speaking staff member greeted us and immediately claimed that they had told Zuzuche (the booking agent) that we wanted a new model XC90. Now they had a ‘new car’ which required an extra fee (I had previously learned from Zuzuche that this fee would be 700-900 RMB per day). I opposed this and showed the photo from my order which was of a new XC90. The female employee then gave up, saying it was an issue for Zuzuche to handle. Finally, they took us to an old model XC90, claiming it was the new car. This behavior felt deceitful. If I had agreed to the extra fee, I would still have gotten this 'new' car. Later, the staff admitted they didn't have the new model XC90 at all.

Satisfied

The female owner lacks empathy

Like: The staff, very friendly, car condition, Car facilities
Dislike: Nothing

Supposedly the only car rental company in Iceland with Chinese staff... Well... Maybe it's also the only company where Chinese people might scam their own kind. Rented a Hyundai ix55 series car, but the first time I went to pick it up, they tried to give me a lower grade model. On the next day, when swapping the car, they asked us to refuel. Does that mean the mileage for swapping the car is on us... fine... Let's not even mention there was nobody around during the car swap. And return? Don't even start. One door that worked only sometimes, sticky when opening and closing (we didn't check this due to inexperience, our oversight), and they deducted the entire deposit for it! One door (which wasn't really broken) cost 20,000 RMB? Is it because of our full insurance or our rush to catch a flight? I think it's quite clear. Icelanders are generally great and the place is worth visiting, but this car rental maybe... emmm... hopefully you won't have the same experience as us.