CAR RENTAL REVIEWS ON ALAMO AT COPENHAGEN AIRPORT, CPH

Very good

The counter staff was particularly nice and took the time to explain all the instructions clearly. The car was really adapted to my needs.

We arrived close to 11 PM and 2 lovely staff members were still diligently working. They were organized and knew their responsibilities well. The parking lot was right near the rental center and a gentleman personally guided us there, which was much better than our experience in Amsterdam.

Great service! They asked which countries we were visiting and provided an easy pass.

The pick-up and drop-off processes were very quick. The store added an extra 2150 yuan fee, which included an additional driver for 500 yuan, driver insurance for 450 yuan, and fees for exiting Denmark costing 300 yuan, along with a bridge toll of 900 yuan. Additionally, there was a 5050 yuan deposit, totaling 7200 yuan. Upon returning the car, they charged a 3000 yuan damage fee because the car's underbody protection rubber was scraped off by sharp metal in the parking lot. We needed roadside assistance from the insurance, and the rescue personnel ensured the car was safe to drive before making minor repairs on-site, allowing us to continue our trip without further issues. We appreciate this very much.

Overall satisfied, the process was quite fast.

I had already paid the full amount in China and applied for the necessary permits for other countries included in my order. However, at the car rental office in Copenhagen airport, a tall male staff member tried to deceive me, saying that their policy required road assistance insurance for driving in other countries. I told him I already had full coverage, and my platinum credit card provided global free roadside assistance. I even pointed out the clause in the rental car contract regarding the refusal to buy additional insurance. He lied, saying it was a company policy difference, and pressured me greatly by refusing to give me the car. Despite a long queue behind me and me being a mother with two children, tired and just about to start a wonderful trip, he greedily and deceitfully tried to force me to buy insurance. With extensive overseas driving experience, I firmly refused, but it wasn't until I was about to call the rental company that he pretended to give me the car, warning that next time, it wouldn't work. Remember, any additional insurance is optional. I will definitely file a complaint to the European headquarters. Fellow Chinese drivers, be firm in refusing unwanted insurance offers and seek help immediately if necessary.

Extremely poor company. Upon arrival, we only needed to pay around 1330, but they charged us over 3300. We immediately raised this issue with the staff, who told us that it was just a prepayment and wouldn't be deducted, so there was no need to worry. However, after we returned home, the amount had been deducted. We contacted Zuzuche, and they actively followed up on the issue, but the company forged our signatures on a bunch of insurance documents we never saw. It's outrageous to this extent! And while this issue was being resolved, another amount of over 1000 was deducted. Even after contacting them, we were still told it was a pre-authorization, and this amount is still not settled. We've rented cars abroad many times and never encountered something like this, especially in a country like Denmark. Truly, there are scoundrels everywhere! I will never rent from this company again.

There was an elderly woman with white hair who had a very bad attitude. The credit card was fine, but the POS machine had issues and couldn't process the payment. I couldn't rent the car and didn't get my money back.

Great experience. The pick-up and drop-off were quick, the prices were fair, and the service was excellent.

Arbitrarily charging customers extra fees. Rented for 1000, charged 5000. Choose carefully!

Excellent service

Thank you for upgrading me to a new Audi

Overall satisfied, but they forgot to send me an email

The service at the store was excellent.

La voiture n'était pas du tout celle que nous avions réservée. Nous sommes passés d'un break à un Dacia Lodgy, sorte de monospace mais qui était en parfait état.

The service attitude was very good. I couldn't find the parking spot, and they sent a staff member to guide me. I rented a Golf automatic, but they upgraded it to an Audi A5 Coupe for free. The car was very new and smooth to drive.

Compared to my previous experience with Hertz, they push too many add-ons. Even though I clearly declined additional insurance during the rental process, it was still added, resulting in unnecessary charges.