CAR RENTAL REVIEWS ON ALAMO AT AMSTERDAM SCHIPHOL AIRPORT, AMS

WE ARE SO HAPPY WITH OUR FIRST RENTAL IN EUROPE

EASY PROCESS AND NO PROBLEM DURING THE WHOLE PROCESS

Got upgrade to Mercedes, truly surprised and satisfied.

Alamo staff was dumb and non competent. We spent 2 hours in the airport with 3 Kids under 6-years old at 9pm. Awful. We hate Alamo.

Car exceeded my expectations! Very clean and very low mileage. Less the 6 months old. I didn't like being charged extra for winter tyres. I had mentioned I was driving Luxembourg time I was paying for the car. Its beyond their control, just miscommunication. I will give them 9.75 out of 10

Very competitive pricing and good range of options. Well tailored cars for my options.

Tried to upsell additional insurance at the counter with some pressure tactic-not nice! Also tried to upsell to a larger vehicle-not recommended if you’re not used to the narrow European city roads.

All well

Car was ready and fully cleaned. When dropped off and collected staff helped with suitcases etc

Cheapest I could find and so easy to use.

i made a mistake when i booked online to indicate a pickup time and it reverted to 12 noon,i arrived there at 845 and when he noticed the mistake he told me he had no cars to give me ,except a top of the line with all bells and whistles for only 10.00euro more a day for 8 day's when i explained to him that the 2 times before i rented from then it did not pose a problem his answer was THAT IS YOUR PROBLEM and than told me further that the car i had reserved would be available in about 3 hours and could wait in the public seating in front of their office ,i sat there for 2 hours WAS NOT IMPRESSED

They were still trying to sell services after picking up the car.

Great car rental will use them again

Damn, always charging money

The store is easy to find, not far from the airport exit. The procedures are simple and fast, it was done in no time.

Fairly satisfied

Why is it mandatory to write a comment?

Quick rental and return process

Easy check-in, easy check-out. No hassle at all. Very friendly staff which made the experience even better and the most friendly and welcoming of all was Ramanda Kajtazović at check-in. Did rentals with Avis and Goldcar previous times I was in Amsterdam, but this was easily the best experience by far!

Simply the best agent for rentals.

Only issue with car was that cleanser used prior to our rental was pretty strong and bothered my wife who is sensitive to strong smells.

All went well.

The car seat we reserved for our 7mo, did not meet our expectations. The thin foam padding was scarce, and had holes in from wear an tear- so it looked worn out; the construction frame of it wasa thin plastic shell, (to be secured to the car by the seatbelt) however, the entire chair moved freely with one hand - so we were petrified for any sharp corners taken with baby inside/ let alone a collision. I understand that the staff won't fit the product for insurance reasons- however, this didn;t fill us with any confidence as they threw it on the ground at my feet and said "you must read the instructions on the sticker and fit" despite me never fitting this type before. The seat itself was really hard, and uncomfortable for my baby; which resulted in cutting our holiday in half- and not driving around Holland as planned, due to her crying after no more than 10mins. I will never reserve a car seat again due to this completely terrible experience. The car was fine.

There was a dispute over the car group. Although it was noted that I would be traveling to those countries, I was told I had to add snow tires, but there were no cars with snow tires available. They wanted to charge me 50 euros a day to change the model, clearly a scam.

Satisfied

Excellent customer service with car inspected with you when you collect and again when you return. Very helpful and friendly.