CAR RENTAL REVIEWS ON ALAMO AT BIRMINGHAM AIRPORT, BHX

The car conditions is good but not exception, services is speedy and promptly. But add up to full coverage insurance is a bit costly.

Very food price and convenient, but need improvement to the selection filter of the App.

Very satisfied

Very satisfied!

The whole experience was easy and quick. they made us feel very welcome. The car was excellent. I have never driven a corsa before and was pleasantly surprised. They infact went above and beyond as I stupidly left my phone in the car and Samantha came into the terminal and handed it to security so I could get it before my flight.

Alamo was excellent. All the staff were happy, motivated and professional. Wonderful service.

Excellent staff, really friendly and the car was almost new and had a great sat nav system as standard. Great experience.

Efficient

Overall, it was fine. At the start, they insisted we buy additional insurance with a not very friendly tone. I called QEEQ and then they didn't insist anymore. At return, they claimed the fuel tank wasn't full. I provided the fuel receipt, and they said OK. The car's headlights were not bright enough, and I mentioned it to the staff upon return, hoping they fix it for future renters driving at night.

Car was not full of fuel on pick up, which it should have been. I returned it full. Mentioned this to staff when dropping off the car & was offered a free half tank of fuel, should I hire another car from them, which I do not know if I will ever need to.

Email confirmation specifically said in terminal for collection as I was not flying in I was dropped at car rental and walked to terminal called the number to be told I need to go back up to car rental it would have been helpful if this was mentioned on the email. The only other thing was a deposit was taken from my credit card held until I returned the car but not refunded immediately (drop off out of hours) until I phoned the office as I am now out of the uk this has cost extra time and money

Good easy experience apart from incorrect information emailed about pick up location

My daughter left her phone in the car which set off elsewhere after I dropped it. The staff quickly recalled the driver and returned the phone much to our relief. Thank you to Callum and his colleagues.

very good

Wonderful Hire co, very experienced

Easy Navigation and online service 5*

This car could not fit 3 cases in the back . Poor space for a family suv that was booked. Not Alamos fault at all. Service in Alamo is superb.

Alamo is great as normal

The lady at checkin is an asset to you and clearly enjoys what she does.

Great value and so straightforward.

The car rental service on the website indicated that vehicles could be rented if you were 25 years old or older, but the rental company refused. At the rental office, the vehicle was downgraded. However, the deposit was refunded quickly.

Highly satisfied