We had used Alamo previously in Melbourne and had a hideous experience, we decided to give them another chance and I'm so pleased they didn't disappoint us this time, the car we booked was out of service so we were upgraded, thank you for that, the young man at the counter was extremely helpful and pleasant, was worth giving the a second chance.
Like: Excellent service by Geoff, He is a valuable resource and smiling face. Due to iron man in cairns we preponed our pickup , and enjoyed the trip otherwise our whole day must have been spoiled in traffic. Thanks to geoff.
The car was not ready and the total wait time was 40 minutes. When I addressed this with the guy at the counter he said "you weren't here at 12:30" which was incorrect, we were in the queue waiting to be served and the car should have been ready at the time booked not 40 minutes later.
The car was not quite what we had wanted...”similar”...but it was perfectly fine for what we needed it for.
The cost of the child seat was significantly higher than what had been quoted due to additional location and airport charges which seemed completely unreasonable especially as it couldn’t even be installed for us.
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C.Johnstone
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View more >S.Jullienne
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View more >Dislike: Nothing to complain at all!
G.Crichton
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