“Good car, but inconvenient when counter is not located at the international terminal.”
About Europcar:7.7/10
Counter not located at the international terminal. Quite abit of a hassle walking over to the domestic terminal with 2 young children both below the age of 5, plus luggage for the entire family.
Annoyed that they placed a hold on the cost of rental and advised that $400 would be released when car was returned. Instead they took a further $657 out of my account and did not release my holding amount in essence costing me $1657. Called and was advised by customer service that it would take up to 10 days for funds to be released. Unprofessional and rude as that process has an impact on my family personally as we have a disabled child and funds are required at all times to purchase medications. Had to borrow extra cash to buy medicine for my child
Europcar people did an excellent, friendly job. The car category we ordered wasn't available, so they upgraded us to an Equipe SUV with a cheerful smile and no ifs or buts.
There weren't many issues with renting the car, except that after returning it, daily charges were made to my credit card for four consecutive days. When I contacted customer service to find out why, they kept saying they were coordinating with the rental company, but after four days, there was still no resolution. It was terrible, and I had to freeze my credit card. They said the charges were for toll fees, but I rented three cars at the same time, all took the same route, and the other two cars weren't charged. Only mine was charged every day after returning it. Really strange.
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