CAR RENTAL REVIEWS ON ATLAS IN CAIRNS

The service was good, but the car was not the one I booked online.

We were very impressed with the location and the ease of our booking!

It was very “easy” to book. Pun intended!

Fantastic staff great service, very happy.

Ditto to the same comments above...Couldn’t have had a better experience or better service

We were very satisfied :)

Like: Very affordable price for the car, car was in good condition.
Dislike: Not fun to wait for the shuttle for 20 mins in summer.

Like: Great little car, easy to drive and very responsive. Handled the roads and hills with ease and was very responsive. Great brakes.
Dislike: The steering wheel seemed to have a little bit of play in it.

When I went to pick up the car, the one I reserved wasn't available. There were no other cars either, only a van left. How can I trust a big company like yours if you don't even have a single car available?

Charged 111 AUD for bird droppings cleaning fee

Atlas was amazing, their Customer Service Representative-Javie was amazing, one of the best I have ever met, he did everything fast and with easy and he went out of his way to help and make our experience pleasant and we were extremely happy with everything.

The car was great and in excellent conditions. The service was quick and easy with pick and drop off. The only feedback I would give is, on my arrival on the 24th January to pick up my car the counter staff who was a male. He made me feel quite rushed, and explained everything like a speed of light like he had no time. He also asked me to pay the remainder which he originally quoted more, I think brought out my paperwork and said the outstanding amount is less than the amount he quoted me to pay. It rushed, didn’t apologise for the incorrect amount. If I didn’t check the amount prior to confirming payment I would have been overcharged. He brushed it off without questioning the amount difference. When he went through the T&C and when we checked out the condition of the car, he spoke so fast that I didn’t have time to take it all in. Being a little more patient would have been a better front counter experience.

Parfait ! Efficace et honnête

The drop-off point at Brisbane Airport is far from the terminal.

The staff were very nice. However, there was a small hole in the front windshield when returning the car, seemingly caused by a small rock. We didn't notice this when picking up the car, and ended up paying 120 AUD for the damage.

Everything is good except on one day in Cape tribulation , the car didn't start when we finished and try to go back to our hotel at 4:30 PM. There is no service in the area. Luckily a tourist took us to the restaurant to use the land line and we call road assistant and they order a tow truck to help us. At 5:30 PM , suddenly the car can start and we cancel the tow truck. We were scare because it was getting dark and it was a long way to go back. We still do not know what was wrong with the van, but finally everything is OK

Communication was very smooth, they even picked us up from the airport and took us to the store.

I waited a red shuttle at pick-up point for more than 15 mins. I wasn't happy with that. By the time I got my car, it was already 7:45am. My schedule became very tight because I had to get on the ship by 8am and I nearly missed it. Please think about how to organise for picking up a customer having a booking from 7am.

Like: Best price I could find
Dislike: Everything was good except how picky you are about the cleanliness of the floors especially since your cars don’t have floor mats. This is Australia and it is normal for some sand to get in the car and claiming that this “destroys the car” is simply ridiculous. You should at least have a small brush at the office for us to clean the car with, because paying a $100 cleaning fee for some specks of sand is preposterous. Also just put some mats on the floor to save everyone frustrations.

The staff where very friendly and helpful as we had never been to the area before and they offered lots of information. The car was better than expected and very clean.

Very easy to make the booking and great cost