CAR RENTAL REVIEWS ON NATIONAL AT DON MUANG AIRPORT, DMK

Great service attitude, no need to queue.

At the counter when pick-up, I was emphasized on non smoking and full fuel return... At the car, I was found it had a slight smell... different from a brand new smell...smoke. And more... the staff showed me the car had fuel 2/8. I gave a question, " Is the same fuel amount return okay?" He said "Yes."...But...it was a difficult mission...2/8 fuel return. In fact, I returned the car with fuel 1/2. If the company urges the driver on the full fuel return, it should fuel up at first. The car pick-up place Don Mueang airport is located in the area without gas station ?

The car inspection at pickup was very thorough. They marked all the scratched areas, which makes the return process easier.

kind and professional. I appreciate them speaking english fluently.

Like: Good efficient service the car was parked nearby.
Dislike: All ok

I arrived before noon, and my appointment was also scheduled for noon. When I arrived, there was no one there. Only one other customer arrived after me, yet I was still scheduled to pick up the car at 1 PM. I don't understand why I had to wait so long. Were there no cars available? This was a breach of agreement.

Like: Low mileage and powerful car engine.
Dislike: The faulty cigarette lighter socket unable to use.

I arrived at the airport an hour earlier than expected. The staff at National were accommodating and allowed me to pick up the car an hour earlier. However, the free GPS provided by QEEQ did not work, causing me to get lost in Bangkok. On the return day, I got back ten minutes later than the expected return time and couldn't fill up the tank completely (it was one notch below full, and I estimate it would cost around 100 THB to fill it up). National charged an extra 450 THB, but I am not sure if it was for the fuel or the delay.

When booking and picking up the car, we agreed on the return time to be 5:30 PM repeatedly. First, it was delayed to 7:00 PM, then to 8:00 AM the next day, and finally, they came to pick up the car at 10:30 AM the next day. We couldn't go anywhere and had to wait in the hotel. This is extremely untrustworthy!!

Like: Good condition of the car
Dislike: No

Very professional, this is the second time I rented from them. Last time was in Phuket. Their cars are all new, comfortable to drive, and fuel-efficient.

Friendly communication and excellent service

Terrible

The service attitude was excellent, and there were no communication barriers in English. However, I was quite startled when they called me at noon to ask where I was. The airport road conditions were very complex; the car return spot is on the first floor of the terminal, but I mistakenly went to the second floor. The rental company even sent staff up to check the car. I only spent about 100 yuan on fuel for the whole day.

Like: The most cheapest price I have been booked. Car are in very well condition.
Dislike: The airport way has been changed but my Google map never update. Make me lost more than hour to find how to go in to airport and traffic jam.

The business hours are different from what was listed on the rental platform. After 10 PM, there's an extra charge, and the staff has a really bad attitude.