CAR RENTAL REVIEWS ON DOLLAR AT DUBLIN AIRPORT, DUB

We sat at the pick up Hertz for over two hours when the vehicle promised was substituted for two other inferior models.

We bought all the insurance we could through Qeeq and still had to buy extra, unmentioned expense at the HERTZ counter.

Our car was ready for us when we landed, and I did not have any issues with the car while we had it. Car was quite damaged upon pickup, and vehicle revved very high when turning it on. It was hard getting answers about my rental, as it shows I rented with dollar, but when I had to call they had no record of my rental. Eventually I got in touch with someone who told me my rental was with Hertz, where they were able to find my rental agreement. Then upon confirming the pickup was told my rental was actually with Thrifty. In total I needed to make 5 phone calls in order to find out the answer to my question and where I was picking up my car. Having to drop my car off at a different location and be shuttled over to the airport was a bit of a hassle as well, as two elderly gentlemen were with me who had trouble moving around. I had booked this company because I was told it was in the airport. I understand space restrictments, however it would have been nice to be informed of this beforehand.

Pick up was fairly easy. Drop off process was unacceptable.No one was downstairs to return the car to. I had to drive to two locations to park the car. Then I had to go upstairs in the airport to find an agent. My car was not checked in right then and I was told I would get an email next morning. One week later, no email still.I called twice and then went on to the correct site to retrieve the report. Not fun when you leave the country the next morning if there were any difficulties.

Booking was extremely easy. I used your rebook feature if a lower price came available. It did and you rebooked immediately, sent me an updated invoice and after my car return, you refunded the difference.

Why do they require such a large deposit, and how long will it take to refund?

Couter staff was very helpful

Car was basic but perfect for my simple holiday I don’t need frills and whistles. Just functional and reliable

We originally booked a different van and had to upgrade for an additional 400 euro. Pictures of vehicles online are very misleading and we were extremely disappointed with this.

We originally booked a different van and had to upgrade for an additional 400 euro. Pictures of vehicles online are very misleading and we were extremely disappointed with this.

Everyone we dealt with at dollar was extremely friendly and helpful.

Very easy to use EasyRentCars and it was nice to get the rebooking option when rental rates decreased.

they tried to charge me 595euro for damage NOT caused by me, which was already on the car when i collected - didnt provide a damage report when i collected the car (original car had to be swapped as the seat belt fastner was broken) Very poor experience, will avoid Dollar (and parent company THRIFTY) in future AT ALL COSTS

I got the impression that if i didn't reduce the excess to 0 that even for the slightest minor damage that i would have been charged the full excess of €3000. Not a pleasant experience, so i felt i needed to mitigate the future hidden cost by paying the excess of €341.

Way to long for the hole prosses

Changed a diesel bigger car. More expensive in renting but cheaper in filling up the tank. Overall is an acceptable change.