The car was well maintained and the condition is great. As requested the music system was best in the car for extreme road trip experience.
About QEEQ:10.0/10
Excellent search options and finds the most affordable rides in Canada. I always prefer to check easyrentcars.com for car rental before going to other sites
The car rental was quite small in terms of space. Unfortunately I left a pair of eyeglasses in the car, and the rental company was nearly impossible to get a hold of. The rental itself was fine, but their customer service when something is lost was mediocre at best.
About QEEQ:10.0/10
Easy to book and the price offered was great as usual.
1. Booked a Toyota Corolla but received a Hyundai Elantra on site.
2. The car was in poor condition with over 60,000 km on the odometer. Usually, it should not exceed 30,000 km.
3. Tires were aged and one leaked midway. I had to replace the tire myself at a cost of CAD 180, and the rental company refused responsibility.
4. The return location was difficult to find and had no signs outside the parking building. It took a long detour and guidance from Hertz staff to locate it.
Booked a 7-seater, but they only had a 5-seater SUV and didn't refund the price difference. Told me to wait for two hours to see if they could squeeze in four pieces of luggage. Ridiculous!
Car pickup and drop-off at Toronto Airport were clearly marked, making it easy to find and highly efficient. During pickup, they check documents (reservation, passport, driver’s license, international driver’s permit, credit card). Since we prepaid, the process was quick, and we got the keys immediately. The car, a Toyota Sienna, was likely parked the previous day. Returning the car involved a fuel gauge check, vehicle inspection, and printing the return receipt, all done seamlessly and efficiently. However, the drop-off area at Toronto Airport was quite congested. We chose to return the car at 10 PM, but it was still very busy, so plan for extra time.
At the store, I was not provided with roadside service offer. The staff confirmed that the towing fee was not my responsibility, but my credit card was still charged for towing fee, extra fuel fee, and roadside assistance fee (even though I had full insurance). There were many unclear charges on the final bill.
“Not dealing with EasyRentCars anymore, even when u tried to make me happy sending me a 5% coupon !!!”
About Dollar:5.3/10
Very rude staff not understanding how it feels after you land from a 15 hours flight, insisting to charge a full day cause i had arrived an hour early than my pick up time !
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