The staff were friendly, but the condition of the car was below expectations. First, they hadn’t prepared the vehicle in advance, so we waited almost 40 minutes to pick it up. The car wasn’t very clean either, with some stains on the seats. We had to clean them ourselves with disinfectant wipes. The battery was only at 50%, so we had to find a charging station as soon as we left the city.
The reason it was hard to find the drop-off location was because I don’t understand English, and in Montreal with French it’s even harder. Luckily, after circling around twice, I finally found it.
The car was very new and clean. It was so new that it still had a strong smell, especially after being parked under the sun for a while, it needed to be aired out.
The staff at the Bishop Airport branch kept trying to sell me insurance. I explained that I was only renting for one day and already had enough coverage. Since it was already past 10 p.m., they refused to hand over the car keys unless I agreed to their insurance, which cost 15.58 CAD. Although the amount wasn't much, it wasted our time and left us in a terrible mood.
The car felt a bit old. I rented it for 27 days, and the dashboard indicated maintenance was needed. I went back to the rental company to request a car change, but the staff said to ignore it and drive as usual. Although there were no issues afterward, I was uneasy the whole time. Negative review! Additionally, I asked about extending the rental period during my visit, but the extension cost was much higher, and I would have to return to the store at the end of the period. I decided against it.
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