CAR RENTAL REVIEWS ON THRIFTY IN AUCKLAND

They said there would be an airport facility fee when picking up the car. It took us until midnight to sort it out with the rental company.

The staff verified everything according to the order and did not push for additional insurance.

Excellent vehicle, we needed all the space in the SUV for all our luggage. The staff were friendly and very helpful.

Easy to book a rental vehicle. Great selection and pricing. Will use Easyrentcars again.. if fact we have booked our rental vehicle again last night with Easyrentcars for our upcoming NZ trip. Many thanks. Keep up the good work.

Excellent

Queue was manageable, but the service was mediocre.

Tracy, the staff at Auckland airport counter, had a very bad attitude. The rental agreement stated that the car rental fee included the airport facility fee, but at pickup, the staff rudely claimed she couldn't read Chinese on the reservation and insisted on charging NZD $51.97 for the airport facility fee. Multiple explanations were still not accepted, and even emailing the rental company didn't help.

Very good!

Anythings fine. They still provided the bigger car to us, more convenience to our trip because our luggages more than our expeceted. Just the counter staff's simply to explain the instruction, not really clear.

overall was nice.

The staff had a great attitude, no hard selling, and explained everything clearly.

Average

It was okay. There was a staff member who spoke Chinese at the counter.

The service was generally fine, but the procedures were overly rigid, making some steps unnecessarily cumbersome. For instance, they required seeing the original Chinese driving license and the credit card must have the owner's name. The most unbelievable part was that they switched our car at the last moment because the boss suddenly needed it.

Rental was smooth and car better than most rental i booked before...

1. They did not recognize the NZTA certified translation. They insisted on a different format from the QEEQ platform, which was just an A4 paper, even though the content was the same. In the end, they only glanced at it and handed it back to me. The service is far worse compared to AVIS and HERTZ. 2. On the day of rental, the Auckland domestic terminal was staffed by a lady who appeared to be of Indian descent. She greeted Westerners enthusiastically but was indifferent towards Chinese customers. 3. The Thrify website clearly states that they accept NZTA certified translations, so why was the Thrifty Auckland domestic rental point so difficult? 4. Despite the difficulties during pickup, the return process was relatively smooth.

It would be better to briefly introduce the car operation during pickup and check the car condition together

The fuel charge was too expensive

The counter was easy to find, there were no lines for picking up the car, and they didn't try to upsell me on additional insurance.

Charged an additional 52.96 NZD as airport fee.

counter staff professional and helpful. only downside was unable to link playlist on my smart phone to car stereo, car hand book didnt match my model car still waiting for my notification of deposit refund.

Great experience from start to finish. Car was not as clean as a whistle though, we found a juice bottle (half filled), beer cap and a corn chip inside the car, other than that the whole experience was great.

Prices were good, and the booking experience was amazing.