Excellent vehicle, we needed all the space in the SUV for all our luggage.
The staff were friendly and very helpful.
About QEEQ:10.0/10
Easy to book a rental vehicle. Great selection and pricing. Will use Easyrentcars again.. if fact we have booked our rental vehicle again last night with Easyrentcars for our upcoming NZ trip. Many thanks. Keep up the good work.
Tracy, the staff at Auckland airport counter, had a very bad attitude. The rental agreement stated that the car rental fee included the airport facility fee, but at pickup, the staff rudely claimed she couldn't read Chinese on the reservation and insisted on charging NZD $51.97 for the airport facility fee. Multiple explanations were still not accepted, and even emailing the rental company didn't help.
Anythings fine. They still provided the bigger car to us, more convenience to our trip because our luggages more than our expeceted. Just the counter staff's simply to explain the instruction, not really clear.
The service was generally fine, but the procedures were overly rigid, making some steps unnecessarily cumbersome. For instance, they required seeing the original Chinese driving license and the credit card must have the owner's name. The most unbelievable part was that they switched our car at the last moment because the boss suddenly needed it.
1. They did not recognize the NZTA certified translation. They insisted on a different format from the QEEQ platform, which was just an A4 paper, even though the content was the same. In the end, they only glanced at it and handed it back to me. The service is far worse compared to AVIS and HERTZ.
2. On the day of rental, the Auckland domestic terminal was staffed by a lady who appeared to be of Indian descent. She greeted Westerners enthusiastically but was indifferent towards Chinese customers.
3. The Thrify website clearly states that they accept NZTA certified translations, so why was the Thrifty Auckland domestic rental point so difficult?
4. Despite the difficulties during pickup, the return process was relatively smooth.
counter staff professional and helpful.
only downside was unable to link playlist on my smart phone to car stereo, car hand book didnt match my model car
still waiting for my notification of deposit refund.
Great experience from start to finish.
Car was not as clean as a whistle though, we found a juice bottle (half filled), beer cap and a corn chip inside the car, other than that the whole experience was great.
About QEEQ:10.0/10
Prices were good, and the booking experience was amazing.
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