CAR RENTAL REVIEWS ON EAST COAST IN CAIRNS

Like: Very efficient staff help me with multiple bookings and deposit.
Dislike: No issues..

Like: Was able to do what I had planned for the day

Maybe because I have been living in Japan for many years, and my English is not very good, their attitude was quite tough. If you only get basic insurance, you need to pay a deposit of 1000. The fuel tank was also not full.

We called the car rental company to pick us up from the airport, and their attitude was extremely bad and unprofessional! The operator's English was incomprehensible, it sounded like a mix of curry, Mexican, or aboriginal accent, and then she questioned if we understood English. She eventually hung up on us! (She kept asking us where we were, which airport, and our location within the airport. We repeated it multiple times, and she rudely started over again asking the same questions, questioning our English understanding!) We chose not to use foul language because we are civilized people, but this ruined our mood even before getting the car! This complaint is specifically for the operator. The male staff who came to pick us up was very nice. He explained the situation briefly, helped us with our luggage, and guided us to the shuttle bus. Kudos to him!

Like: Friendly staff and easy access to what i needed on my vacation.
Dislike: No thing all was good

No shuttle service, required prior reservation. I waited at the airport for over half an hour before they picked me up. This isn't the main issue. At the store, they said buying insurance wasn't mandatory, but if I didn't buy insurance at the store, I had to pay a $1000 deposit. Buying insurance for around $25 meant no deposit. Despite stating that I already purchased insurance through the rental service, they still made me buy it again. I chose the option for two free drivers when booking, but at the store, they still charged extra for the second driver. Very frustrating!

The pick up place was not clearly marked nor clearly described in the confirmation email. I called twice when I arrived at the airport and they were unable to tell me where it was. I waited for ages and there were many others left in the rain when I was eventually picked up.

Like: The car was comfortable, the staff friendly, easy to set up and pay and return. Would recommend.
Dislike: The first lady we talked to didn't seem to be in the best mood and didn't seem like she wanted to help us. Once we got the car it was hard to get out because there was a van in front of us in the main lot for ~7 min.

Great service

Pickup was quick, and the staff was very friendly.

Long queue; Long waiting time for the airport pick-up.

Like: virtually everything
Dislike: Number of minor scratches, back parcel shelf strap broken

Quite good.

Very satisfied with the service. The order price was exactly the same as the actual price. The condition of the car was also very good.

There was no Corolla. I ended up with a Nissan, which had a decent-sized trunk. The car wasn't very new. Initially, I thought it wasn't full on fuel, but later realized the fuel gauge was inaccurate. Overall, it was acceptable.

Like: Service on arrival in the office

Like: A car that does exactly what you wish for makes it easy on any occasion.
Dislike: Nothing to improve.

The car rental company's office is somewhat far from the airport and requires a shuttle service, but the pick-up location is really hard to find. Otherwise, the service and car condition are excellent and highly recommended!

Like: All good

They recommended buying their insurance, but we declined. The staff didn't show any displeasure; instead, they waived the second driver fee for us. Great service!