This is my 2nd time using this service from Suria. Their staff is friendly and professional. They deliver the car to us and we collected it right at the pick up lobby of the airport. Very easy and convenient. Car is clean too. No complain at all!
was booking a Honda BRV. but got the flat. They have asked me to change to slightly newer and bigger car, Perodua Aruz. Since I was in rush, I just say yes. Though it is newer and bigger, but the car is really not good overall. And I believe BRV is totally in higher price range compared to Aruz. And of course, due to rushing to take the Aruz, the car is not clean at all.
About QEEQ:10.0/10
I should have gotten cheaper price if I go for Perodua Aruz in the first place. Meaning Im paying higher for BRV, and got Aruz.
The staff from suria contacted me by whatsapp a day before picking up the car. They informed me where to meet and picking up the car is very smooth. They also upgraded my car. I am very thankful to the staff who allowed me to drop off the car later by 3 hours because my flight delayed. Dropping off the car was very smooth and fast, upon reaching airport the staff is already there. I would rent from them again and recommend this car rental company.
We got a very new car that is in perfect condition. Very easy pick up at airport arrival hall and return at departure hall. We dealt via WhatsApp easily.
Although Suria doesn’t have a service desk at the airport, their customer service staff was very prompt in responding and meet onsite within minutes of contact. The car provided was also in very good condition.
Overall was excellent, just the PIC was too defensive during explaining the car risk & liabilities. Maybe the PIC can be more relax so customer will not think too much on road risks.
Really helpful and honest lady. No additional charges. Free coupon. Even advise on where to park n also where theres toll. U can even buy touchngo card from them. So convenient. Would rent again from them when im there. Thanks
“Good, hassle-free process. Appreciate the support and help rendered.”
About SURIA:9.7/10
Felt car was relatively low-powered. Slight acceleration and I will hear the engine roar. Pick-up was slow but seems better than other cars on the road. So maybe it is the general conditions of car on Penang roads.
Like: I have no complains, the car was relatively new and did not find issue driving it. Went from Penang to Kampar and made a return trip. Got the car on time and dropped off on time as well.
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