Easy to pick up and return the car. The only pain is the fact that car park at Budapest airport is under construction. You have to walk 5-10 min or wait for shuttle bus to get to the rental center.
It was terrible. I had to wait in line for 45 minutes to pick up the car. My original pick up time was 19:30, but I only got the car at 20:20. They forced me to buy insurance. The staff said I could return the car by 20:20 the next day because the delay was their fault. When I arrived at 20:15 the next day, the store was already closed. The following morning, I received an email charging me an extra day's fee.
The customer service is right inside the airport, making the process convenient. Due to airport renovations, the parking lot has been moved in front of the IBIS hotel, but it's understandable given the circumstances.
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Emily Cowper
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