CAR RENTAL REVIEWS ON BUDGET AT LONDON LUTON AIRPORT, LTN

Not bad, took only two minutes to pick up the car. Self-service return, just park in the spot and hand over the keys.

Easy and straightforward. Muddy marks on rear seat on collection but nothing I’d lose sleep over.

Easy and straightforward

The car was in a very poor state, despite being told I was being switched to a 'newer car' there was a list of 7 elements of damage to the car on the original rental agreement. On inspection once I went to pick up the car, I found 3 other serious bits of damage to the car, 1 involving the lights that had not been noted. I have attached photos of these. On returning to the car rental desk (as there were no staff in the parking area), I had to wait for previous customers to finish their agreement before flagging up this damage and having my rental agreement amended by hand and signed. I have attached a photo of these amendments. I don't believe this car should have been rented and it had not been well cleaned in advance.

The car was advertised as an SUV - but was a normal vehicle. 100% not an SUV

Pedro was absolutely excellent.

Easy and excellent as always

Staff arrived to work 15 minutes after the desk opening times. All other rental desks were operational from 8AM except Budget who started at 9 (well 9:15). That was very annoying!

Everything was ok. We got a clean car, almost brand new one. Thanks!

The booking proces went smoothly. Everything was ok!

Great customer service on collection and return of the vehicle. Originally rented from Europcar but got refused due to some new rule that a random check has to be done on the driver. Budget were more than accommodating and their customer service makes me want to return