The staff member was very helpful and explained everything clearly. The process was very simple. As I had bought third-party insurance from QEEQ, they provided extra explanations. Overall, it was a good experience. I wanted a brightly colored car, but they didn't have one. They recommended upgrading to a small SUV for $5 a day, which was great.
We informed the staff about the collision when returning the car, but they were very impatient and kept questioning us about how the accident happened. We booked a Cruze but were given a very old model Nissan Pulsar instead. The car had no backup radar or alert system, making it very prone to accidents, especially in dark conditions. The experience was far worse compared to Hertz, and we won't choose this company again.
Although the procedures took a bit long due to the detailed explanation, the service was good. Car pickup and return went smoothly. The car was a new model with low mileage. No pressure to purchase additional insurance. English proficiency required was not too high. Pickup and return were right at the airport, which was very convenient. Highly recommended.
This time, budget was extremely poor. I was very careful and returned the car intact to the designated budget parking lot at Launceston airport, handed the keys to the staff, but three hours later, budget fraudulently charged my credit card $1962. When I called, they alternated between claiming I damaged the car and saying I returned it late (in reality, I returned it three hours early). I rented the smallest Suzuki Swift, which had 66,310 kilometers on it; $1962 is almost the price of this old car. budget did not notify me, nor did they provide a damage report or an appraisal, they just charged my credit card without authorization, which is theft! When I complained on their website, they gave me a standard reply, without addressing the $1962 and even hoping I would rent from them again. What a shameless company. I have to rely on my credit card bank and QEEQ to help me now. On the other hand, my experience renting from Hertz through QEEQ in Australia was relatively pleasant!
Picked up the car at Launceston Airport. On the third day, the car lost power on the way to Cradle Mountain. Since there was no cell signal in the mountains, we couldn't call for help. Fortunately, a passerby helped us call for assistance. We waited at the spot for over two hours, then got towed to Davenport where we got a free upgrade for the replacement car. It took four to five hours in total. The exaggerated part is they charged us extra after returning the car, and only acknowledged it after we queried the details through the bank.
The store is good, just a short walk from the airport. However, I don't understand why I was forced to pay an additional 22 AUD per day at the counter, making it more expensive than the original price.
The process was easy and no deposit was required, unlike the E company which charges 100 AUD. The service attitude was very good. I originally booked to return the car at Hobbiton Airport, but when I asked if I could change it to Launceston, they said yes without hesitation and didn't charge any extra fees. Excellent service.
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