CAR RENTAL REVIEWS ON EUROPCAR AT DARWIN AIRPORT, DRW

Consistently quality rental service without any worry of being pinged for damage to the car that already existed.

Quick and easy rental service, the most intuitive of all of the car rental brokers in my opinion. I can't think of anything that could be used to benefit your service. The new app looks great!

Like: Good car, good price, good service. Will book through Easy Rent again
Dislike: In a place like the Northern Territory restricting mileage to 100 km a day and then charging 50cents a km over that is very excessive. There are companies that allow 250km a day and then charging 35cents a km, which is more reasonable

Like: Easy pick up and drop off
Dislike: There was more damage to the car than noted

Like: Excellent car, new and very clean. The guy at the drop off area was extremely helpful, very friendly and made sure all of my items were out of the car before he would let the cleaners take it, top marks to this gentleman a very positive to the previous young lady at the service desk.
Dislike: The young lady at the service desk was extremely rude; instead of looking at me she looked down at me, no smile, didn't explain the conditions properly as my insurance was through easy car hire, after she looked at my print out from easy car hire regarding the insurance her response was rather abrupt and unfriendly. Did not properly explain the $100 deposit they imposed on me, it told her I had already paid a deposit to easy car hire. Maybe I got some of it wrong but she was damn right rude and unhelpful. The experience left a very bitter taste in my mouth. I have hired many cars in my life time but never experienced such bad customer service before. I was the only customer there I got the feeling she didn't like dealing with older people. Changed my mind about every hiring a car from Europe Car Hire in Darwin again.

Like: Price
Dislike: Nothing

Favorably impressed with the service and car

Excellent

Dislike: finding out that booking through a third party company and paying a deposit of $150 when only $28 went towards the car!!

Like: Upgraded our vehicle and made the trip fantastic. Thank you.

Car was brand new!

Very nice platform and definitely recommended

I didn't like the idea that I arrived Darwin at 5am and had to wait for one hour for the counter to be open. I did noticed that other rental companies open 24 hours...

All went well, however I never got feedback or approval regarding returning the deposit I gave

Like: Able to get unlimited Km with Easyrentcars, where Europcar only offers 200km per day. Made it easy to drive to Adelaide River to see the jumping Crocodiles.
Dislike: Nothing

Charged an extra day's fee, still no response

Like: Vehicle was fantastic and smooth to drive. Not quite what was asked for but was very happy all round
Dislike: Nothing