CAR RENTAL REVIEWS ON EUROPCAR AT KOTA KINABALU AIRPORT, BKI

i had a rather run down abused car at this location, apart from the bonnet and boot, every other panel had a ding or a dent on it.

Like: Vehicle in good condition and clean. The process of picking up and dropping off was easy and fast.

Incorrect pickup location information; there is no counter at the airport. The car was given to me with half a tank of fuel, and I had to return it with the same amount.

The staff were very attentive. They provided free city parking tickets. However, the location was not obvious, and we had to ask for directions several times to find it.

Like: Customer representative, Xavier was really helpful in finding out whether I can extend my car lease and helped picked up the car from my hotel.
Dislike: Better signage and direction to the Europcar outlet in KKIA can be improved greatly.

Slow repair process

Counter staff is very helpful throughout the process and even help us to highlight the car scratches that we didn't notice. The whole. Process is smooth no matter is the returning or collection of car. Fuel provided is full as promise, and the car is new on road witgout exceeding 20k millage.

Excellent

Just nice & meet my expectations

In June, I couldn't find their store at Kota Kinabalu Airport; they said it was under renovation. However, both pick-up and drop-off were completed at the airport.

Very good car. Xavier who handled our hire was very helpful and pleasant to deal with.

Great service experience, the car was in excellent condition