CAR RENTAL REVIEWS ON EUROPCAR AT DON MUANG AIRPORT, DMK

Phone was not reachable, no one answered.

Picking up and returning the car was very convenient. The staff was friendly and the price was great.

When picking up the car at 8 AM, the staff arrived on time, processed everything quickly, and didn't ask for any additional charges.

The pickup location is hard to find.

The male staff member at the pickup was too old, didn't speak Chinese, and his English was poor. It took a long time and the experience was not good. The rental cost was around 9000 THB for six days, much more expensive than I expected. There's also a 5000 THB pre-authorization that I don't know when it will be refunded; if not, it's a scam. When returning the car, I drove from Bangkok to Don Mueang Airport, but it took more than an hour to reach their office from the airport. It was very confusing! There were no gas stations nearby, and with half a tank left, they charged me 800 THB for fuel. Plus, there was a small scratch on the door for which I was charged 1500 THB, which I accepted. Next time, I will try to choose a rental company located inside the airport.

Very good service, excellent attitude. They came to pick me up as I was unfamiliar with the area, and even brought two people in case I had a lot of luggage!

Like: Staff were very polite and efficient. Booking on the internet was simple and fast
Dislike: Drop off was opposite Don Muan Airport and difficult to access. The car appeared to be an older or well used model with many scratches and dents.

The return instructions were unclear and didn't specify where to return the car.

The pickup service was disappointing, but the guy handling the drop-off was okay.