CAR RENTAL REVIEWS ON EUROPCAR IN DERBY

Staff at Europecar were not well organized. On returning the car the receptionist was trying to raise claim against me for small scratch which was in the car before picking up the car. Though I got a zero excess insurance from you; however, I was defending until they find in their records that it was there before picking up the car. Again, the lady claim that you extend your previous booking so we have to raise it against you, but lucky that was not the case, as I did only one booking and she could not raise any claim. Please consider this case with all of your customers before paying them for any claim to Europecar.

Prefect service, I wish you all the best and hope to be with you in the near future.

It was overall a good experience, although it would have been helpful to have an introduction to the controls etc.

Getting through to the call centre is a nightmare. Being greeted with a request to email my query was not helpful or welcoming. My query was dealt with adequately.

The car was not totally clean externally and visible defects/damage were not fully or correctly recorded. Upon return I was challenged regards said damage, but I had GPS date and timed photo of damage at the pick up site before setting off. Resulting in an uncomfortable return.