They insisted on adding an extra insurance on the spot, which cost an additional $400, and wouldn't let me pick up the car without it. After half an hour of argument, I had no choice but to agree. They also didn't provide a receipt. Very unhappy.
The staff was excellent esp Zahid (backend) and Curtis at front desk. First Silver Lacrosse we got had more than a dozen dings and was in poor shape from the outside. Second Red lacrosse was better but both lacrosse sedans were missin steering adjustment switches. If they get fresher inventory they ll be five stars over all.
Like: This was the fastest car rent in my life. Everything was so easy and fast. The assistant showed really nice and professional so the whole experience was very pleasant. After a long flight, specially with jet lag, it is a nightmare when you have to deal with tons of "offers", "promotions" and "upgrades". For once, it was a bless having the car I chose when making the reservation. Not worse. Not better. Just right :-)
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