CAR RENTAL REVIEWS ON HERTZ IN DUBLIN

The pickup process was relatively simple, but the car models available were not sufficient.

We were three adults and two children traveling from Dublin to Tralee to visit friends. Since we had a lot of luggage and there aren't many options for different drop-off locations in Ireland, we rented a BMW 5 Series hoping for a slightly larger trunk. However, we were given a BMW 3 Series instead. When we brought this up at the counter, the staff gave a haughty response, claiming it was the same series. After we objected, they then said the original rental was a manual 5 Series and the provided car was an automatic 3 Series, so it was fine (but in reality, our order was for an automatic 5 Series). Seeing that I was about to call the rental company in China, they offered a small discount as there were no other cars of the same grade available, which wasted over an hour of our time. We had to place a small carry-on suitcase in the cabin since it couldn't fit in the trunk, forcing one of the children to put their legs on the suitcase during the trip. The management and service level are quite disappointing!

Rented a car in the city center of Ireland and returned it at the airport. Using a credit card incurs a handling fee. They will promote insurance on-site, so make sure to ask clearly. The staff's service attitude was excellent and they patiently answered all my questions.