CAR RENTAL REVIEWS ON HERTZ IN SOUTHAMPTON

Like: Convenient place for our car hire.
Dislike: Please ensure all extras are included in your quotes. They can hit you for 40 lb plus’s tax for a one way fee. Double check or photo your car before leaving. They are ruthless regarding damage!

For the first rental, we initially chose an Audi A4 estate, but were informed it was unavailable and only a Kia was left. They persuaded us to pay an extra £350 for an upgrade. The second rental experience was even worse. Despite already purchasing full insurance, they added an extra charge of £88 for insurance. When we arrived to return the car at the agreed time, the store was already closed. We didn't receive a detailed bill upon return, and after returning to our country, we found an additional charge of over £200 without any explanation. Our complaint remains unresolved to this day.

Easy pick up and drop off. Wonderful car quality. Everything was super easy!!!

When picking up the car, the staff provided practical suggestions for early pickup. The car was very functional, and the comprehensive insurance offered made our trip much more reassuring. Unfortunately, the cleanliness inside the car needs improvement. There was a strong odor (similar to vomit). Although it's a four-door nine-seater, only the front row windows are adjustable, and without the air conditioning, the air inside doesn't circulate. It's recommended to have staff nearby or accompany you during pickup, as we were initially unfamiliar with the car's operation and had to return to the pickup registration center to ask for help.