FIRST CAR RENTAL CAR RENTAL REVIEWS

Satisfied

Excellent

The service is quite good

The service was very good, but the phone number was incorrect, so it took a while to find it even though it was in the hotel.

The car provided was decent for the local standard, nearly new Hyundai Elantra. However, it did not have a parking sensor. When I booked the car, I asked the customer service of Zuzuche, and they said there was no limit on drivers. But when I picked up the car, I was told that adding a second driver would cost an additional 500 local currency, about 100 RMB. Since the Zuzuche order details didn't mention this clearly, we had to pay the extra 100 RMB.

They promised a full tank, but gave us a car with an empty tank and refused to fill it up. During the car inspection, they pretended to record two scratches but didn't actually mark them on the form. They tricked me into paying 1500 rupees, and when returning the car, who can manage to return it with an exactly empty tank to the airport? I still had more than half a tank left. Really wanted to curse.

The staff was very friendly.

Good attitude, detailed and professional vehicle introduction, did not push additional insurance. However, the car delivered was a bit dirty.

The service was good, but the GPS rental was overpriced. Payment was in US dollars and required cash.

This company has no desk at the airport. The provided phone number was unclear with an extra area code, making me make over ten international calls, costing me 170 RMB. The so-called seven-seater was not as expected. The seventh seat could only be used by removing the luggage compartment cover, which was very small and only held four pieces of luggage, so we had to rent another car. The second car was manual, which wasn’t clearly communicated, causing us a lot of trouble. The person who delivered the car didn’t speak any English, so we had to communicate through numerous phone calls with the company. Main points: 1. The car wasn’t as described, resulting in extra costs for the customer. 2. The poor communication service wasted our time and money. This was the worst experience among all my rentals from Zuzuche, making me doubt their service and influencing my future choices.

Requested home delivery, very punctual.

First's service in Mauritius is like a fly in a perfect soup; it nauseated me during my brief interaction at the airport. Regrettably, here's my direct evaluation: 1. I waited an hour for the car. I was supposed to pick it up at 6:00pm, but didn't get it until after 7:00pm, yet they still required me to return it by 6:00pm; 2. They wouldn't let me use a credit card, only cash was accepted. Was it really just because the POS was broken? 3. The $30+ deposit I paid in advance was not acknowledged by First, so I had to pay the full amount in cash on the spot; 4. I got lost on the way back and returned the car two hours late, and they charged me for an entire day; 5. They didn't provide any receipt or invoice, not even a credit card slip (since they wouldn't let me use a credit card); 6. When I asked where I could exchange my remaining rupees for dollars before heading to the airport, they told me it wasn't possible and suggested I give it to them as a tip. Later, airport staff told me I could exchange it at the departure hall; In summary, my whole trip to Mauritius was filled with sunshine and beautiful beaches of the Indian Ocean, marred only by this shameless car rental company and its employees, like a fly in a perfect soup. It's disgusting. You should thoroughly evaluate your partners in Mauritius. If this behavior is company-wide, consider terminating your partnership with First. If it's just the actions of that specific employee, please have the company provide a detailed explanation and corresponding measures.

The service was excellent; we only waited a few minutes before being led to pick up the car. The rental company staff were very knowledgeable about the car's condition and pointed out all the scratches on the body. Of course, you should carefully inspect the car to ensure nothing is missed. It's best to take photos as evidence and confirm the scratches with the staff while looking at their records. The return process was also smooth. The staff only asked if everything was okay, I said yes, and after a few minutes of waiting, I cleared the remaining payment. There was no upselling during the pickup process; I just showed my driver's license, passport, pickup form, and credit card. The car was in great condition.

At first, the staff gave me a Hyundai i1 without mentioning the downgrade! The price difference is significant! I almost got scammed! Eventually, I managed to get a car of the same class as the booked Accent. The worst part is that the fuel tank was empty and I had to refuel myself. When I mentioned it, he said just return it with an empty tank! Who can gauge the fuel level that accurately? This is clearly unscrupulous!

The car was in good condition, relatively new, with less than 30,000 kilometers driven. It was a Chevrolet Cruze. Acceleration was a bit slow, but you can't expect too much from a 1.6L engine. The price was reasonable, 10-20% cheaper than AVIS and HERTZ. The only unreasonable part was that the fuel gauge was at 1/4 when I picked up the car, not full as advertised. Fortunately, I managed to return it with the gauge at the same level.

The service was excellent, the car was almost new with just over a thousand kilometers driven, and the handover process was very simple.

The vehicle is running well, the staff is friendly and helpful. Very satisfied.

Surprisingly, no deposit was required, just the credit card number.

Satisfied with the service, but you need to contact the rental company before picking up the car. Otherwise, the location can be hard to find, unlike in China where addresses are specific with designated buildings and offices. It's best to agree on the pickup location a day in advance for convenience. However, the procedures and return were quite easy and the staff were very enthusiastic. Next time, I will choose FIRST CAR RENTAL again.

Very good, the staff was enthusiastic and didn't cause any trouble.