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+60-392125422
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+52-7449800692
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+64-99508740
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+51-17009061
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+351-304500663
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+86-1089171020
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 9904141307
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 9904141307
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CAR RENTAL REVIEWS ON ENTERPRISE IN GRANADA

Average rating on Enterprise in Granada: 7.2 /10

Marico Sheridan

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Reviewed: Tue, Oct 23, 2018
About Enterprise: 6.0 /10
Average

Haley Hansen

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Reviewed: Tue, Feb 20, 2018
About Enterprise: 2.0 /10
I booked in advance and arrived at the rental point early in the morning, only to be told there were no cars available... This seriously affected my schedule for the day. Very irresponsible.

Jerome Stephen

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Mini Van | Honda STEP WGN or similar
Reviewed: Thu, Sep 26, 2019
“From Granada to Ronda to Seville to Lagos to Lisbon to Porto to Segovia to Toledo to Madrid.”
About Enterprise: 8.0 /10
Mostly satisfied

Maxwell Daniell

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Reviewed: Thu, Oct 15, 2015
About Enterprise: 8.0 /10
The staff at the Granada branch spoke basic English. Upon arrival, we were informed that our originally booked VW GOLF was replaced with a similar class SEAT LEON, a diesel car with only 10,000 km, which was relatively new and performed well with good fuel efficiency. However, we were told that we had to purchase a basic insurance. After driving for tens of kilometers, the oil warning light came on. We called the 24-hour hotline to report the issue. Initially, after requesting English service, an English-speaking representative called back later, advising us to drive to Seville to get the car checked. In Seville, the branch resolved the issue in about half an hour. We finally returned the car at the Madrid train station. The entire process was quite smooth. If not for the extra insurance requirement, we would have given a full score.
About QEEQ: 10.0 /10

Regan Child

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Reviewed: Thu, Mar 23, 2017
About Enterprise: 8.0 /10
The staff were very friendly and the rental process was quick.
About QEEQ: 10.0 /10

Magee Cooper

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Reviewed: Thu, Feb 7, 2019
“Granada - Mijas - Ronda - Seville”
About Enterprise: 6.0 /10
The model was switched to a Renault wagon, which was smaller but priced the same, plus an additional 21% tax. There was only one automatic car available on-site, no choice given. Either you accept it, or you have no car. Unlike our previous self-driving trips in France and New Zealand where there were upgrade options. So what's the point of booking in advance? It seems the same as not booking at all! We didn't get the model we reserved. Under normal circumstances, a free upgrade should be given, but they just shrugged and said there were no cars available, take it or leave it. We had no choice but to accept it!

Dale Clapham

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Reviewed: Sun, Mar 10, 2019
“From Granada to Madrid, Spain”
About Enterprise: 2.0 /10
Terrible experience! Do not rent a car here. There are many traps in car rentals in Spain, so be warned! The rental company targets Chinese customers and pushes various additional services on you. If you don't accept, they will start to trick you! First, they insisted that I use my own chip card, and using my wife's card would cost an additional 200 euros for an additional driver fee. After repeatedly complaining to the rental agency and sitting in their office to protest, they finally accepted my card, proving it was always possible to process. Moreover, when picking up the vehicle, it felt like they just handed me a car and left. The car had only half a tank of fuel and numerous scratches, and they only responded that they had records when I raised these issues. When returning the car, there were indeed problems—they charged me for a full tank of fuel costing over 40 euros. Due to the pre-existing scratches, they almost tried to scam me for damages, but after repeated explanations, they let it go as the scratch was short. Lastly, I left my car charger in the vehicle; when I went back to retrieve it, they claimed not to have seen it. My wife later remembered seeing an employee take it but didn't react at the time! Throughout the entire ordeal, the car rental platform provided almost no support. Customer service was slow and unhelpful! I hope future customers see this review and take precautions. Don't fall into their trap and cause yourself trouble!

Ethel Conan

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Reviewed: Sat, Nov 26, 2016
About Enterprise: 8.0 /10
The service was very good. However, the return location was underground, and neither QEEQ nor the rental company mentioned this. I spent nearly an hour circling around Plaza de España and still couldn't find it. In the end, I had to park the car on the roadside and call their staff. They sent someone to pick me up, and that's how I finally found the place. But by then, I didn't have time to refuel the car, and I was fined 18 euros. The rental company staff also admitted that their return location is very hard to find, with only a small sign at the entrance of the underground parking. Moreover, there used to be two entrances, but now only one is open. They expressed their helplessness about the situation as well. You definitely can't find it just by using GPS. While I was handling the return procedures, several people called to ask how to get there.

Dave Will

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Reviewed: Mon, Sep 4, 2017
“Granada-Málaga-Ronda-Gibraltar-Seville. Some Toll Highways”
About Enterprise: 2.0 /10
Terrible. They said I only needed to pay 202 euros, but I ended up paying an extra 40 euros. I only found out it was for additional insurance after I complained. They didn't explain this extra insurance at the time.

Barret Sander

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Reviewed: Mon, Mar 5, 2018
About Enterprise: 2.0 /10
The sales staff at the store handed us a Spanish-language contract to sign without informing us! They secretly charged us for expensive insurance and a full tank of fuel! It's outrageous; I'll never rent from this company again. The rental platform took my deposit but merely reserved a spot for me. When I arrived at the store, the staff completely ignored my order and issued a new high-priced contract. The rental platform is now blaming a third party to avoid responsibility. I won't book through this platform again. Everyone needs to be cautious when renting a car.

Lionel Pope

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Reviewed: Mon, Jun 4, 2018
About Enterprise: 6.0 /10
Arrived at the rental company with no queue and still waited an hour to get the car. No one conducted a vehicle handover. This resulted in scratch marks upon return being blamed on me.

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