All licenses issued in the European Union are accepted.
Driver's licenses from non-EU countries (except Switzerland) are accepted if you have a visa in your passport and at the time of hire have not been in Europe for longer than 6 months. If your domestic driver's license is printed with non-Roman Alphabet (Arabic, Japanese, Cyrillic etc), an International Driving Permit (IDP/IDL) or an official translation in English is required together with your driver's license when you drive in Belgium.
To drive in Belgium, the driver must present a valid national driver's license that has been held for at least 1 or 2 years (according to different car hire company).
*Attention! Some car rental hire companies would have different requirements. Please check Terms and Conditions during the booking process.
The pickup store sent multiple confirmations and even an email, but it was still wrong!!! This delayed our trip by two hours, which was really unacceptable. After placing the order, I noticed that the pickup store and the address did not match our requirements. Despite repeatedly contacting them to verify, it was of no use. Although they later compensated for the taxi fare between the two stores, the experience was very poor!
The rental company required an international driving permit upon arrival and wouldn't rent the car without it. Finally resolved the issue by contacting the rental service's customer support.
There were additional insurance fees. I asked at the counter during car rental and was told there were no additional fees. This time I didn't read the contract carefully and it turned out there were hidden fees that were not disclosed.
The rental company did not inspect the car carefully, and they blamed previous scratches on me. Thankfully, I took photos and am currently appealing. Everything else was fine.
Alamo: Unlike other major companies that have counters in the arrival hall followed by car collection at the parking lot, we found out only through inquiry that their counter is directly in the parking lot. When we got to the parking lot, there were no signs for Alamo. After asking around, we finally discovered a small Alamo counter next to the enterprise sign. It turns out Alamo and National have been merged into Enterprise. There were a lot of people in line to pick up their cars, and only one attendant working slowly. It took us half an hour to get our turn. From the moment we got off the plane, car rental was the most inefficient part. We booked a Mercedes B, but were given a Toyota CH-R. They claimed it was in the same category. If they categorize it that way, what can we do?
The car was good but small to fit 3 luggages in the trunk. May be next time should let know that big luggages don't fit into the trunk. The rest was good and the car went through the Europe smoothly.
Réservation très satisfaisante.
Prix, propreté, service... Tout a été très bien.
La voiture était en bon état et il a été facile de prendre possession et de la restituer.
Aucun frais de surcharge suite à la restitution comme certaines compagnies...
À conseiller.
6.7the car was ok, receive good, lie about the extention posibility
the woman who attended me told me that I just had to call if I wanted to rent the car more time. She checked my contract and told me that it would be at the same price per day. When I called for that, a man told me that the day price changes every day and that I had to pay up to 3 times more for the same vehicle.
Best rates found by QEEQ users in the last 30 days.
Frequently asked questions
Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results. However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available. After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with. If you're planning to cross any borders during your trip, bear in mind: 1. You may have to pay more. There are often extra fees, taxes or additional cover you'll pay at the car hire counter. 2.It may not be allowed. Depending on where you're hiring, you may not be able to take your car to another country. Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ. Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
August 31, 2024
Destination: Brussels
It is ok
View moreAugust 10, 2024
Destination: Brussels
Mr Din service is excellent.
View moreJuly 31, 2024
Destination: Brussels
Extremely satisfied
View moreJuly 29, 2024
Destination: Brussels
Very good
View moreJuly 29, 2024
Destination: Brussels
The pickup and dropoff efficiency of Europcar is great. I was lucky enough to get an upgrade from a Benz B to a Tiguan.
View moreJuly 21, 2024
Destination: Brussels
Both picking up and dropping off the car were very convenient. The staff were friendly and could communicate well in English.
View moreJuly 20, 2024
Destination: Antwerp
Everything went very smoothly
View moreJuly 20, 2024
Destination: Brussels
No hidden charges, great customer service, simple and quick process
View moreJuly 18, 2024
Destination: Brussels
Very satisfied
View moreJuly 14, 2024
Destination: Brussels
Very satisfied, easy pickup and drop-off.
View moreJuly 10, 2024
Destination: Brussels
The overall service was good.
View moreJuly 7, 2024
Destination: Brussels
Guy in the office was great. The Merc EQE was super nice
View moreJuly 6, 2024
Destination: Brussels
Excellent
View moreJuly 6, 2024
Destination: Brussels
Very satisfied
View moreJuly 4, 2024
Destination: Brussels
Terrible, bureaucratic and deceiving customers
View moreJune 29, 2024
Destination: Brussels
The pickup store sent multiple confirmations and even an email, but it was still wrong!!! This delayed our trip by two hours, which was really unacceptable. After placing the order, I noticed that the pickup store and the address did not match our requirements. Despite repeatedly contacting them to verify, it was of no use. Although they later compensated for the taxi fare between the two stores, the experience was very poor!
View moreJune 25, 2024
Destination: Brussels
Few people, fast service.
View moreJune 7, 2024
Destination: Charleroi
Satisfied
View moreJune 5, 2024
Destination: Brussels
Overall good. Last week they gave me a hybrid car, but not this time.
View moreMay 30, 2024
Destination: Antwerp
Good service
View moreMay 26, 2024
Destination: Brussels
The rental company required an international driving permit upon arrival and wouldn't rent the car without it. Finally resolved the issue by contacting the rental service's customer support.
View moreMay 19, 2024
Destination: Brussels
The vehicle was downgraded, and the Polo cost over 100 euros per day on average.
View moreMay 12, 2024
Destination: Charleroi
The staff are very patient, serious and responsible.
View moreMay 10, 2024
Destination: Brussels
The service lady was very patient and provided voice translation throughout without any signs of impatience.
View moreMay 10, 2024
Destination: Brussels
There were multiple issues with the vehicle; I had to change the car twice, and even roadside assistance didn't solve the problem.
View moreMay 9, 2024
Destination: Brussels
Very satisfied
View moreMay 7, 2024
Destination: Charleroi
Satisfied
View moreApril 30, 2024
Destination: Brussels
Very good
View moreApril 8, 2024
Destination: Brussels
Car was great, service is also nice
View moreApril 5, 2024
Destination: Brussels
Very good
View moreMarch 28, 2024
Destination: Charleroi
GOOD
View moreMarch 21, 2024
Destination: Brugge
Very satisfied
View moreMarch 1, 2024
Destination: Brussels
Very good.
View moreJanuary 14, 2024
Destination: Brussels
Upgraded to a larger vehicle which was great
View moreDecember 27, 2023
Destination: Brussels
Very efficient, and no hidden charges.
View moreNovember 25, 2023
Destination: Brussels
There were additional insurance fees. I asked at the counter during car rental and was told there were no additional fees. This time I didn't read the contract carefully and it turned out there were hidden fees that were not disclosed.
View moreNovember 19, 2023
Destination: Brussels
Good but directions to the car were not good , and the car was Swiss not Belgium car
View moreOctober 18, 2023
Destination: Brussels
The car I booked was very different from the one I received. It was really disappointing.
View moreSeptember 19, 2023
Destination: Brussels
The rental company did not inspect the car carefully, and they blamed previous scratches on me. Thankfully, I took photos and am currently appealing. Everything else was fine.
View moreSeptember 14, 2023
Destination: Brussels
Good
View moreSeptember 5, 2023
Destination: Brussels
Satisfactory
View moreAugust 2, 2023
Destination: Brussels
Alamo: Unlike other major companies that have counters in the arrival hall followed by car collection at the parking lot, we found out only through inquiry that their counter is directly in the parking lot. When we got to the parking lot, there were no signs for Alamo. After asking around, we finally discovered a small Alamo counter next to the enterprise sign. It turns out Alamo and National have been merged into Enterprise. There were a lot of people in line to pick up their cars, and only one attendant working slowly. It took us half an hour to get our turn. From the moment we got off the plane, car rental was the most inefficient part. We booked a Mercedes B, but were given a Toyota CH-R. They claimed it was in the same category. If they categorize it that way, what can we do?
View moreJuly 23, 2023
Destination: Brussels
The car was good but small to fit 3 luggages in the trunk. May be next time should let know that big luggages don't fit into the trunk. The rest was good and the car went through the Europe smoothly.
View moreJuly 21, 2023
Destination: Charleroi
Booked an SUV T Cross or similar and received a small hatchback. Don't consider this to be of similar size. Price was really good.
View moreApril 5, 2023
Destination: Brussels
Very satisfied
View moreJanuary 6, 2023
Destination: Charleroi
They made me to pay a second insurance for and it was quite expensive!
View moreOctober 14, 2022
Destination: Brussels
Réservation très satisfaisante. Prix, propreté, service... Tout a été très bien. La voiture était en bon état et il a été facile de prendre possession et de la restituer. Aucun frais de surcharge suite à la restitution comme certaines compagnies... À conseiller.
View moreOctober 4, 2022
Destination: Brussels
Excellent service in both check in and return. We were upgraded to a bigger car and it was in great condition.
View moreJuly 5, 2022
Destination: Antwerp
the woman who attended me told me that I just had to call if I wanted to rent the car more time. She checked my contract and told me that it would be at the same price per day. When I called for that, a man told me that the day price changes every day and that I had to pay up to 3 times more for the same vehicle.
View moreJune 16, 2022
Destination: Antwerp
Very average, four unexplained charges with no email explanation.
View more