Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
February 20, 2025
Destination: Santiago
Met expectations
View moreFebruary 16, 2025
Destination: Copiapo
Muy buena atención
View moreFebruary 3, 2025
Destination: Puerto Montt
Buen precio y buena atención y servicio
View moreJanuary 7, 2025
Destination: Santiago
MUY PROFESIONAL
View moreJanuary 2, 2025
Destination: Santiago
O carro atendeu a expectativa, porém me foi entregue com o tanque vazio. O tempo de espera foi pequeno para a retirada do veículo, porém no momento da devolução a pessoa responsável por fazer a recepção do veículo não estava presente no local. Tivemos que deixar o carro com um funcionário que me disse que não poderia fazer nada além de receber o carro. Não recebemos nenhum documento de avaliação de veículo na entrega ou na devolução. Estou aguardando para ver se surgirão problemas com esta aluguel.
View moreDecember 22, 2024
Destination: Coyhaique
Mas agilidad del personal en la devoluvion.
View moreDecember 4, 2024
Destination: La Serena
Vehiculo nuevo como y excelente estado. El vehículo no lo recibí lleno de combustible
View moreNovember 19, 2024
Destination: Puerto Montt
Si, el coche era mejor de lo que esperabs La atención, entrega y devolución fueron muy expeditas.
View moreNovember 6, 2024
Destination: La Serena
Recibí un auto del año con 16.000 km en excelente estado. El único detalle fue que no logré regular la intensidad del tablero de instrumentos para verlo mejor durante el día.
View moreNovember 4, 2024
Destination: Puerto Montt
El auto era mucho más pequeño un i10, Por lo que no era Accent o Similar.
View moreOctober 30, 2024
Destination: La Serena
Todo nuy rápido y eficiente.
View moreOctober 20, 2024
Destination: Calama
Es avis
View moreOctober 10, 2024
Destination: Puerto Montt
Ningún comentario
View moreOctober 10, 2024
Destination: Calama
muy barato el arriendo del auto por día. el auto estaba en excelente estado. practico y rapido
View moreSeptember 27, 2024
Destination: Coyhaique
Estimados, buenos días. La verdad no estoy conforme con la experiencia con el arriendo. Al momento de la recepción del auto revisamos que todo estaba funcionando OK y listo para partir el viaje pero en la mitad de mi estadía quedamos en panne en un parque nacional sin conexión ni ayuda por pérdida de aire en una rueda delantera (izquierda). Luego de llevar el auto de urgencia una vulcanización para solucionar esto, identificamos que un perno de la llanta estaba rodado y adicionalmente la rueda ya contaba con un parche interior el cual fue el causante de nuestra panne. En resumen, perdimos 2 días de nuestro viaje por una desprolijidad del auto que era imposible de identificar en la recepción (una reparación mal realizada del neumático previamente a nuestro arriendo y un perno rodado que afectó la reparación). Espero una compensación por parte de Europcar por los días perdidos y la mala experiencia.
View moreSeptember 26, 2024
Destination: Puerto Montt
Avis es muy buen servicio
View moreSeptember 12, 2024
Destination: Temuco
Encontré excelente que por $30.000 más, retiren el vehículo desde Temuco.
View moreAugust 31, 2024
Destination: Calama
O carro superou minhas expectativas, o custo benefício foi excelente, o carro muito econômico e confortável e os funcionários da Budget muito educados e prestativos.
View moreAugust 22, 2024
Destination: Copiapo
Personal muy amable y carismático
View moreAugust 3, 2024
Destination: Santiago
perdi las llaves y no tenian llave de repuesto perjudicandome enormemente todo el viaje.
View moreJuly 26, 2024
Destination: Santiago
The service was excellent, and both the pickup and drop-off processes were very convenient.
View moreJuly 14, 2024
Destination: La Serena
El auto del aviso no era el mismo, pero similar que. Pensé que podía ser mejor
View moreJune 29, 2024
Destination: Santiago
Todo perfecto! El personal, tanto en el counter como en la oficina del estacionamiento, muy amables y dispuestos a ayudar
View moreJune 14, 2024
Destination: Puerto Natales
Very convenient and satisfactory.
View moreJune 7, 2024
Destination: Santiago
mas de 4 horas, nadie los conocia, no tienen oficina en el aeropuerto, nadie me estaba esperando, los numeros brindados no existian, un desastre
View moreMay 26, 2024
Destination: Temuco
Muy buen vehículo para lo requerido
View moreApril 13, 2024
Destination: Puerto Natales
Very satisfied. No need to return the car twice; they combined my four-day and one-day rentals into one.
View moreApril 13, 2024
Destination: Puerto Natales
Very satisfied!
View moreMarch 31, 2024
Destination: Puerto Montt
Very satisfied
View moreMarch 3, 2024
Destination: Calama
The staff gave us a car that had no air-conditioning working. We had to spend 2-3 hours total resolving this issue. After we got the new car, we got a punctured tire while driving on a highway. We had to get this repaired ourselves and chilean did not even compensate us. Overall poor quality vehicle and bad experience.
View moreFebruary 22, 2024
Destination: Puerto Natales
Excellent experience, the staff at the store spoke great English, making communication easy. They also provided valuable self-drive route information.
View moreJanuary 22, 2024
Destination: Santiago
There was no counter at the airport. It said there would be a pick-up with a sign at the airport, but I had to call them myself before they came. It was a new domestic Chery SUV.
View moreJanuary 21, 2024
Destination: Santiago
we had a puncture enroute and getting hold of anyone to help , respond and call back was very difficult and we had to sort it out ourselves. Dont have a problem on a Sunday.
View moreJanuary 18, 2024
Destination: Puerto Natales
Satisfactory
View moreDecember 29, 2023
Destination: Puerto Montt
El vehículo tenía muy poco kilometraje y estaba en perfecto estado.
View moreDecember 21, 2023
Destination: Santiago
We waited a long time for the lady to do the paperwork - this should be more automated. The car was clean but old. On the second day, the car wouldn’t start. It was initially hard to get through to Chilean live chat. When I did, customer service was not very sympathetic, even though the problem was with their car. They agreed to send out a jump-start service at our cost - for us to argue later with Chilean. They also agreed to switch the car, once it started - but I had to do a stressful drive across Santiago to their office which was closing imminently. The staff at that office were ultimately helpful. Not a good overall experience.
View moreDecember 12, 2023
Destination: Punta Arenas
they should be more clear that there is no office at airport
View moreDecember 4, 2023
Destination: Puerto Natales
Great car for what we needed. Bigger than I expected. They could have helped a little more with advice on making mirror adjustments etc.
View moreNovember 27, 2023
Destination: Santiago
The system integration has issues, the waiting time is too long.
View moreSeptember 21, 2023
Destination: Valdivia
Buena atención del personal
View moreAugust 23, 2023
Destination: Puerto Montt
Todo bien con el servicio en la recepción y devolución del automovil rentado.
View moreApril 14, 2023
Destination: Calama
Terrible car rental service. Due to a flight delay, I contacted the rental platform 4 hours in advance to delay the car pickup. When I arrived at Kamala Airport around 2:30 PM, the place was deserted. Other car rental companies had staff, but this one was completely empty. The posted contact number went unanswered, and I had to keep contacting the platform. The platform informed me that they had been unable to reach the rental company for the past 4 hours. After a long flight of more than ten hours, I had to wait at the car rental counter for over 2 hours and still didn't get the car. To make matters worse, the rental company and the platform delayed the refund process endlessly. This is beyond terrible.
View moreJanuary 5, 2023
Destination: Santiago
Único ponto, foi que deixamos pago os pedágios que ficou em torno de R$300,00, porém não foi usado pois na cidade mesmo não tem pedágio. O dia que fomos na Vinicola Conha y Toro, tivemos o maior constrangimento, pois a cancela automática não abriu, nas cabines informaram que a tarjeta não era para aquele pedágio, ficamos presos na cancela, sem dinheiro e não aceitava cartão. Fomos mal informados no balcão da Hertz e cobrado um valor que não seria utilizado.
View moreOctober 29, 2022
Destination: Coyhaique
The only complaint I have is that the tires were in just so and so condition and we ended up with a flat tire. Luckily it was close to the airport as there are no gas stations by the airport. The closest gas station is 1 hr away in Coyhaigue or 3.5 hrs in Puerto Rio Tranquilo. Europcar was excellent and covered the cost of the tire no questions asked.
View moreOctober 29, 2022
Destination: Puerto Montt
There was a line up when we arrived at the counter. Car was great. Service was great.
View moreSeptember 16, 2022
Destination: Punta Arenas
The physical condition of the car contained many small dents and scrapes but the interior was mint. Windshield and tires were in extremely good condition. The front counter staff were fun and set everything up swiftly and released the car with ease. I would rent using Europcar again without question.
View moreAugust 8, 2022
Destination: Santiago
Muy bueno!!
View moreJuly 15, 2022
Destination: Arica
The service was fantastic and the best car I have rented this year . Keep up the good work
View moreJune 16, 2022
Destination: Puerto Montt
Auto en impecable estado, 4/6 de bencina, asiento muy incómodo
View moreApril 13, 2022
Destination: Punta Arenas
El coche fue perfecto para ir por el parque nacional de las Torres del Paine, muy comodo para 5 personas y gran espacio en el maletero
View more