Magnificent

Excellent experience, the staff at the store spoke great English, making communication easy. They also provided valuable self-drive route information.

Fue excelente todo el servicio

El ptoceso de devolucion es extrmadamaente lento. Deben revisar el auto, hacer papaeleo y volver a ingresar la trajeta de pago. Muy lento el proceso de devolucion. De no ir con tiempo, puerdo el vuelo

There were quite a few staff when we picked up the car at Punta Arenas airport, but none of them were professional. The process was very slow, despite the previous booking. After finishing the paperwork, we had to wait for another 15 minutes before the car arrived. The opposite was experienced during the drop-off. The guy was quick and efficient.

Nicely designed. Well executed.

Europcar is amazing. We needed to change the drop off location from Balmaceda to Coyhaique and they were totally fine with it and added no extra charge for the site change. Also, this is completely an aside, but my friend lost her passport when she arrived in Chile and didn't have an address to have her new one sent to. Europcar allowed her to use their address to have her passport sent to and held it for her until she could come back and pick it up. Amazing customer service, above and beyond!