Tunisia Car Rentals

The staff service attitude was acceptable. However, we booked an automatic transmission, but they assigned us a manual one. After coordination, they provided us with a smaller vehicle. The car rental company refused to give any compensation, but eventually, we received partial compensation from the rental platform.

Very satisfied

Terrible rental company. They gave me a broken car, claiming the engine was faulty because I used the wrong fuel.

Le temps de restitution est trop long il faut courir après le personnel pour être servi ,35 minutes pour trouver quelqu’un

Very satisfied

Satisfied

It's okay

The service efficiency was quite satisfactory, and the car pickup and drop-off were convenient, right in the arrival hall. However, there was some dishonesty regarding the deposit; they mentioned it would be refunded within a day or two after the car was returned, but it has been half a month and it still hasn't been refunded.

Very satisfied, trustworthy. They are very diligent in following up on issues, making renting a car in a foreign country feel safe. The car was significantly upgraded without additional charges, which is very considerate.

Very satisfied

They are too stingy with customers! Renting a car for three days and only allowing 20 minutes of grace period for return!

When picking up the car, the inspection report already had circles marking over a dozen scratches and dents on the car body. I pointed out some additional spots myself. When returning the car, they suddenly claimed that a certain spot was a new scratch. I am sure that it wasn't caused by me, but due to lack of experience, I didn't take photos of the entire car. In the end, I had to sign due to rushing to catch a flight. The inspection staff seemed to be taking advantage of the situation to extort money from customers. They later charged me over 1,200 RMB without providing any invoice, email, or notification. I had purchased insurance but now don't know how to make a claim.

I was charged late hours fees even though I had put 10pm as arrival time but other than that everything was perfect. The guy at the counter was very helpful

Mr Riad un super type...

temps d’attente trop long pour récupérer ma voiture alors que j'étais le seule client. Je devais avoir une skoda fabia ou similiaire, j’ai eu une DACIAN LOGAN ( aucune similitude).

The car was excellent. But service was terrible. nobody was trhere. we tried to find the car more then 55 minuteds. we assked more then twelve place and person to find the person who will delivered the car to us.

Both picking up and returning the car were quick and efficient, but Tunisians tend to ask for extra money randomly. Initially, I was asked to pay 16 dinars for some tax, but later they said one dinar would be fine and handed over the car. When I returned the car at the departure terminal, they wanted to charge me 10 dinars for an upstairs return service fee. When I questioned this, they said it was not necessary.

There were hidden charges; they insisted on a 20 dirham so-called airport tax when picking up the car. That's about 45 RMB, and there wasn't any receipt provided.

The staff spoke good English, making communication easy. After returning the car, they even kindly called to check taxi prices for me.

Aggressive, rude and condescending counter service from the female staff who "has been here for two years" - refused to provide clarity on the insurance that was supposed to be comprehensive or how we claim any charges in case of an event. While we purchased zero-excess insurance here, Europcar Tunis claims not to have comprehensive insurance and we had to figure out the difference through a lengthy phone call with Europcar and Easyrentcars. She only tried to explain once the agencies were on the phone.

The store is not at the airport. Called and had to wait a long time before someone came.

Service attitude was average. When there's a language barrier, they are unwilling to explain much. Queue time was too long.

Average

The service was quite good.

We arrived at Algeciras Port and found Enterprise around 3:30 PM. The staff told us there were no cars available and that one would be available at 4:30 PM. We asked for confirmation, and he called and said the car would be back by 6 PM. We were very upset as this company only had one car. The staff then suggested we try other rental companies, Avis and Hertz, confidently saying they should have cars. It didn't seem far, but it was raining, and we were dragging our luggage. We walked a long way to Avis, only to find it was closed until 4 PM, and Hertz was even further away, not opening until 4:30. When Avis finally opened, they said it was impossible to get a car without a reservation. We had no choice but to go back to Enterprise. We would have waited if they guaranteed a car by 6 PM, but the staff couldn't promise this and sent us to check other rental companies again. After much insistence, he finally made another call to the current customer, confirming the car was already in the parking lot. By this time, it was well past 4:30. When completing the paperwork, we requested a discount because they didn't have the car ready at the appointed time. The staff, a chubby older man, refused, saying we weren't there at 4 PM (we arrived at 3:30, but they said the car would only be available by 6 PM, so we returned at 4:30). This made me so angry that I cursed in Chinese—the first time I ever did so to a foreigner. The man offered a bigger car and GPS as a discount, but I had already reserved an MPV which was sufficient for three people and luggage. Though we could use Google Navigation, he insisted on not giving a discount, so we reluctantly accepted. I swear everything I wrote is true. If you still choose this company, good luck. Algeciras is a small place where it's difficult to find rental cars without reservations.

Pretty Good

Upon arrival at the airport, the SGF staff was already there with a sign and had completed all the paperwork, leading us to the parking lot. That night, due to a malfunctioning GPS, the staff came to the hotel after a phone call to assist us. Since it couldn't be replaced, they took it back to the company without charging us. On the last day, we returned the car three hours ahead of the scheduled time, and the staff promptly arrived to complete the return procedures quickly.