The service was actually quite good, but a terrifying incident occurred: during the second half of our road trip (fortunately we had already left the desert area), on the way to the Mediterranean coast, we suddenly noticed the rear left tire had blown out. Luckily, we passed through a small village that had a repair shop. The repairman removed the tire and found an inner tube inside with three holes, and the inner side of the outer tire was severely worn (it bulged and leaked air after inflating). Both the repairman and I were shocked. The repairman was extremely anxious and repeatedly tried to communicate with me through translation apps and local people passing by. Finally, he called the rental company for me. The rental company received a harsh scolding from the repairman and immediately arranged for me to go to the nearest airport's Europcar location to replace the tire. This behavior by Europcar could legally be considered a form of 'intentional harm.' These chain rental companies are increasingly full of hidden issues nowadays.
Extremely satisfied for the following reasons: 1. Very easy to locate. Right at the international arrivals area of the airport, we saw the car rental company. The paperwork process was very fast. After leaving through the main gate, head to the elevated P8 parking garage. Once you enter P8, you’ll see staff in green uniforms (Europcar). Hand them the reservation slip, inspect the car, check the fuel gauge, and you’re ready to go. Very convenient.
When picking up the car, the inspection report already had circles marking over a dozen scratches and dents on the car body. I pointed out some additional spots myself. When returning the car, they suddenly claimed that a certain spot was a new scratch. I am sure that it wasn't caused by me, but due to lack of experience, I didn't take photos of the entire car. In the end, I had to sign due to rushing to catch a flight. The inspection staff seemed to be taking advantage of the situation to extort money from customers. They later charged me over 1,200 RMB without providing any invoice, email, or notification. I had purchased insurance but now don't know how to make a claim.
The staff spoke good English, making communication easy. After returning the car, they even kindly called to check taxi prices for me.
About QEEQ:10.0/10
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