When picking up the car, the inspection report already had circles marking over a dozen scratches and dents on the car body. I pointed out some additional spots myself. When returning the car, they suddenly claimed that a certain spot was a new scratch. I am sure that it wasn't caused by me, but due to lack of experience, I didn't take photos of the entire car. In the end, I had to sign due to rushing to catch a flight. The inspection staff seemed to be taking advantage of the situation to extort money from customers. They later charged me over 1,200 RMB without providing any invoice, email, or notification. I had purchased insurance but now don't know how to make a claim.

They are too stingy with customers! Renting a car for three days and only allowing 20 minutes of grace period for return!

Average

The service was quite good.

There were hidden charges; they insisted on a 20 dirham so-called airport tax when picking up the car. That's about 45 RMB, and there wasn't any receipt provided.