Budget - Dallas/fort Worth International Airport Information, Car Rental Instructions & Policies

Counter staff at Budget Desk at DFW was very rude.

all are ok its what i expected thanks

They didn’t have the car that I had requested. So I was given a bigger car which was good. Drawback was that the bigger car didn’t have Apple Car play that I used for navigation. But no complaints.

El auto estuvo muy bien, espacioso y mejor tamaño que el inicial que escogí , pero lo único que no estuvo bien , es que estaba sucio, no lo lavaron por fuera y por adentro y No podia ver por los retrovisores de lo sucio .

The Car was very good for our needs and was faultless.... Collection was appalling, was waited about 90 minutes which was not great, a number of customers didn't wait and took cars from other rental companies and demanded refunds the Budget Line was excessive even if they had "staffing Problems" they knew how many cars were due out at that time and should of been prepared - Customers are sick of the "Covid" excuse and that's what it is an excuse

Budget should accept multiple modes of payment (cash, debit cards, online banking, etc.)and should not rely on credit card payment only. Because not every customer has a credit card and some has the ability to pay in CASH!!

Un Buick no es un EDGE, yo quería el EDGE, aunq se q me dirán q era “o similar”, pero no me vale El señor que me hizo el contrato fue un 10 de profesional Difícil encontrar el coche El personal de fuera RUDO y con pocas ganas de trabajar El coche tenía golpes Olía a una mezcla de curry con tabaco Warning “LOW OIL ENGINE” y lo único q hizo la señora del delivery fue resetear el warning y que me fuera WARNING low bat remote Etc etc etc MUY MAL EN CASI TODO Y LA ACTITUD DEL PERDONAL QUE PARECIA QUE LE DABA IGUAL TODO

Overall good. The staff suggested changing to a larger vehicle because they thought the original model booked online would be uncomfortable for a larger group.

1- My flight arrived early by half an hour, and they didn't allow me to pick up the car. The reservation was for 6 PM, and the return was scheduled for 7 AM in two days, but they charged me for a full three days and even made me queue up again. 2- The staff was unfriendly. They added extra insurance for damage and roadside assistance to the invoice. I told them I didn't need it, and they finally canceled it. They told me they added it because you can't buy such insurance abroad. 3- I've rented cars abroad multiple times. Typically, if the same class of cars are not available, they offer a free upgrade. This time, they downgraded me. I hurriedly drove the car out of the airport, only to realize later that I had booked a Ford Focus but was given a Ford Fiesta. After checking on the rental platform, it was indeed a downgrade. Complaining only led to a reconsideration. In summary, this was the most disappointing car rental experience I've had abroad, and it was my first time using this rental platform. Using an agent made me feel inferior. In the future, I will book directly myself. Also, never use Budget again!!

Overall alright, but the waiting time was way too long.

Not bad

When I arrived, I was the only one there, no queues. The counter attendant was an Indian man with a very bad attitude. I was using a translated version of my Chinese driver's license, which is entirely in Chinese. He couldn't understand it and kept asking me various questions, including where my hotel was, my phone number, etc. I just asked why other rental stores didn't require this information, but this one did. He rudely replied that their system required it, and if I didn't want to provide the information, I could choose not to rent. It's totally fine to provide this information, but his attitude really upset me. It's the first time I've encountered such poor customer service at a car rental company.

Satisfactory

The queue was extremely long, by far the longest among all the rental companies there. The female attendant's attitude was acceptable, but there was something suspicious behind her smile. It wasn't just about hard-selling add-ons anymore; they directly added them to the contract. Even if you insisted you didn't need them, she'd still add them. So, remember to check the contract carefully, review the charges, and don't rush to confirm and sign! I trusted too easily and got scammed over a hundred dollars, but thankfully, the rental platform helped me get back half of it.

Very satisfied

Very satisfied

Hire a Rav 4 for a ford which was okay but when driving the vehicle I had a issue where the car would shack I had to change the vehicle mid point of my hire

Totally shocked at the number of people in line for Budget car rental. 100's Waited 1 hour in line and another 45 min at the counter as they did not have a van available for us. We had 6 people so we had to wait until they found one. (which we had booked)

When upgrading you shouldn't change vehicle basics like electric / combustion engine without notifying this when the vehicle is picked up. We we're going to places without possibilities to charge and hence specifically had ordered a combustion engine (we at home drive electrically, so this would normally be our choice, if just possible)