Totally shocked at the number of people in line for Budget car rental. 100's
Waited 1 hour in line and another 45 min at the counter as they did not have a van available for us.
We had 6 people so we had to wait until they found one. (which we had booked)
The queue was extremely long, by far the longest among all the rental companies there. The female attendant's attitude was acceptable, but there was something suspicious behind her smile. It wasn't just about hard-selling add-ons anymore; they directly added them to the contract. Even if you insisted you didn't need them, she'd still add them. So, remember to check the contract carefully, review the charges, and don't rush to confirm and sign! I trusted too easily and got scammed over a hundred dollars, but thankfully, the rental platform helped me get back half of it.
“Pick up wait time far in excess of 90 minutes - very poor”
About Budget:8.0/10
The Car was very good for our needs and was faultless.... Collection was appalling, was waited about 90 minutes which was not great, a number of customers didn't wait and took cars from other rental companies and demanded refunds the Budget Line was excessive even if they had "staffing Problems" they knew how many cars were due out at that time and should of been prepared - Customers are sick of the "Covid" excuse and that's what it is an excuse
They didn’t have the car that I had requested. So I was given a bigger car which was good. Drawback was that the bigger car didn’t have Apple Car play that I used for navigation. But no complaints.
About QEEQ:10.0/10
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