Upgraded Experience

When I arrived, I was the only one there, no queues. The counter attendant was an Indian man with a very bad attitude. I was using a translated version of my Chinese driver's license, which is entirely in Chinese. He couldn't understand it and kept asking me various questions, including where my hotel was, my phone number, etc. I just asked why other rental stores didn't require this information, but this one did. He rudely replied that their system required it, and if I didn't want to provide the information, I could choose not to rent. It's totally fine to provide this information, but his attitude really upset me. It's the first time I've encountered such poor customer service at a car rental company.

Overall alright, but the waiting time was way too long.

The Car was very good for our needs and was faultless.... Collection was appalling, was waited about 90 minutes which was not great, a number of customers didn't wait and took cars from other rental companies and demanded refunds the Budget Line was excessive even if they had "staffing Problems" they knew how many cars were due out at that time and should of been prepared - Customers are sick of the "Covid" excuse and that's what it is an excuse

El auto estuvo muy bien, espacioso y mejor tamaño que el inicial que escogí , pero lo único que no estuvo bien , es que estaba sucio, no lo lavaron por fuera y por adentro y No podia ver por los retrovisores de lo sucio .

all are ok its what i expected thanks