From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1493015353
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1493015353
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Drive On Holidays, Lisbon Airport Car Rental

Drive On Holidays 2000+ ratings, 15 reviews

Lisbon, Portugal

5.9 / 10 Average

Best Price Car Rentals at Lisbon Airport(LIS)

Last updated on: December 16, 2024

  • Fiat Panda

    Mini

    US$ 8/day

    Rent a car
  • Fiat 500

    Mini

    US$ 9/day

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  • Fiat 500 Cabrio

    Mini

    US$ 9/day

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  • Mitsubishi Spacestar

    Economy

    US$ 11/day

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  • Fiat Punto

    Economy

    US$ 11/day

    Rent a car
  • Renault Captur

    Small SUV

    US$ 13/day

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  • Volkswagen Polo

    Economy

    US$ 13/day

    Rent a car
    • Renault Captur

      US$ 13/day

    • Opel Astra

      US$ 14/day

    • Volkswagen Golf

      US$ 15/day

    Show other 35

    Fold up

    • Drive On Holidays Lisbon Airport(LIS) Citroen C3 Rental

      US$ 16/day

    • Drive On Holidays Lisbon Airport(LIS) Opel Corsa Rental

      US$ 17/day

    • Drive On Holidays Lisbon Airport(LIS) Toyota Corolla Rental

      US$ 17/day

    • Drive On Holidays Lisbon Airport(LIS) Audi A1 Rental

      US$ 17/day

    • Drive On Holidays Lisbon Airport(LIS) Volkswagen T-ROC Rental

      US$ 17/day

    • Drive On Holidays Lisbon Airport(LIS) Opel Astra Estate Rental

      US$ 17/day

    • Drive On Holidays Lisbon Airport(LIS) Peugeot 2008 Rental

      US$ 18/day

    • Drive On Holidays Lisbon Airport(LIS) Audi A3 Rental

      US$ 18/day

    • Drive On Holidays Lisbon Airport(LIS) Nissan Qashqai Rental

      US$ 18/day

    • Drive On Holidays Lisbon Airport(LIS) Toyota Corolla Estate Rental

      US$ 19/day

    • Drive On Holidays Lisbon Airport(LIS) Volkswagen Tiguan Rental

      US$ 22/day

    • Drive On Holidays Lisbon Airport(LIS) Peugeot 3008 Rental

      US$ 23/day

    • Drive On Holidays Lisbon Airport(LIS) Volkswagen Golf Rental

      US$ 25/day

    • Drive On Holidays Lisbon Airport(LIS) Volkswagen Golf Estate Rental

      US$ 25/day

    • Drive On Holidays Lisbon Airport(LIS) MINI Cooper One Rental

      US$ 26/day

    • Drive On Holidays Lisbon Airport(LIS) Citroen C4 Rental

      US$ 26/day

    • Drive On Holidays Lisbon Airport(LIS) Volvo xc40 Rental

      US$ 33/day

    • Drive On Holidays Lisbon Airport(LIS) BMW 1 Series Rental

      US$ 37/day

    • Drive On Holidays Lisbon Airport(LIS) Volvo V60 Estate Rental

      US$ 37/day

    • Drive On Holidays Lisbon Airport(LIS) Mercedes-Benz A Class Rental

      US$ 38/day

    • Drive On Holidays Lisbon Airport(LIS) Mercedes-Benz B Class Rental

      US$ 42/day

    • Drive On Holidays Lisbon Airport(LIS) Renault Scenic Rental

      US$ 44/day

    • Drive On Holidays Lisbon Airport(LIS) Mercedes-Benz CLA Rental

      US$ 47/day

    • Drive On Holidays Lisbon Airport(LIS) BMW 2 Series Rental

      US$ 48/day

    • Drive On Holidays Lisbon Airport(LIS) BMW 2 Series Rental

      US$ 48/day

    • Drive On Holidays Lisbon Airport(LIS) Mercedes-Benz CLA Estate Rental

      US$ 50/day

    • Drive On Holidays Lisbon Airport(LIS) Mercedes-Benz C Class Rental

      US$ 56/day

    • Drive On Holidays Lisbon Airport(LIS) Mercedes-Benz GLA Rental

      US$ 56/day

    • Drive On Holidays Lisbon Airport(LIS) Mercedes-Benz GLA AMG Rental

      US$ 57/day

    • Drive On Holidays Lisbon Airport(LIS) Mercedes-Benz C Class Estate Rental

      US$ 62/day

    • Drive On Holidays Lisbon Airport(LIS) Volkswagen Touran Rental

      US$ 62/day

    • Drive On Holidays Lisbon Airport(LIS) BMW 3 Series Estate Rental

      US$ 68/day

    • Drive On Holidays Lisbon Airport(LIS) MINI Cooper Rental

      US$ 78/day

    • Drive On Holidays Lisbon Airport(LIS) Audi Q5 Rental

      US$ 82/day

    • Drive On Holidays Lisbon Airport(LIS) Mercedes-Benz Vito Rental

      US$ 92/day

    • Drive On Holidays Lisbon Airport(LIS) Mercedes-Benz V Class Rental

      US$ 111/day

Drive On Holidays - Lisbon Airport Information, Car Rental Instructions & Policies

Address

Quinta da Francelha de Baixo, Rua Francisco Sousa Tavares, nº 4, 2685-333 Prior Velho

Telephone

+351962247402

Pick-up Instructions

The Drive On Holidays - Lisbon Airport car rental location is located out of the airport

A Drive on Holidays representative is on the arrivals hall at the meeting point near the Vodafone Shop and the Ice cream shop Olá and join all customers to the shuttle stop in front of airport arrivals. Our representative is always at the meeting point since 07h00 until 21h00, or later when there are bookings schedule in the evening. All late bookings with flight information are monotonized in order to be waiting for the upcoming customers. A free shuttle service to rental office is provided with an approximately 8 minutes journey.

Drop-off Instructions

The vehicle must be returned in the office. When the return process is concluded we provide a free shuttle to the Airport.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:00 -20:00
08:00 -20:00
08:00 -20:00
08:00 -20:00
08:00 -20:00
08:00 -20:00
08:00 -20:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

19 - 90 years old

Young Driver Fee applies at 19 - 23 years old with charge of EUR 5 - 8.25 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

The following models require 1 year's of license holding time: Audi A1 Sportback, No Car Model Description, F2 Toyota Auris Hybrid, Volkswagen Golf, Mercedes Sprinter 311 Cdi, Nissan Qashqai, Volkswagen T-cross, Nissan Juke, Suzuki Vitara, B6 Kia Ceed Plug In, Peugeot 308, Mercedes A-class, Audi Q2, Volkswagen T-roc, Opel - Vauxhall Mokka, Renault Clio Break, Sw Winter Tyres, Mitsubishi Space Star, Vauxhall Corsa, Renault Clio, Punto Summer Fleet, Opel Corsa, Renault Clio, Opel Vivaro 9 Seats, Peugeot 2008, Opel Movano Xl2 10/12m3, Dacia Duster, Nissan Qashqai, Nissan Qashqai, Toyota Proace City Diesel, Fiat Doblo, Mercedes Cla, Toyota Corolla Verso Or Similar, Volkswagen Touran, Toyota Aygo, Volkswagen Up, Peugeot 108, Abarth 595 Turismo, Fiat 500, Fiat 500 Cabrio O Similar, Nissan Nv300 9 Seater Diesel Or Similar, Nissan Qashqai, Peugeot Tracker Caravan, Peugeot 5008, Chery Tiggo 8 Pro

The following models require 2 year's of license holding time: Bmw 116 D, Mini One, Mini One, Mini Cooper D, Mini Cooper, Kia Sportage, Volvo V60, Bmw 216 D, Audi A3, Audi A3, Peugeot 3008 Hdi Active Bva, Kia Sportage, Bmw X2, Ford S-max, Volvo Xc40, Audi A4 Sw-diesel, A6 Avant Winter-diesel, Mercedes C Class, Mercedes-benz Classe E, Peugeot Expert Traveller 9person Aut., Mercedes-benz Gla, Bmw 320 D, Volvo Xc60

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

EU Driving Licence

For local renters, you need to bring:

Full driver's license issued in Portugal

Additional Extras

Extras Prices
Extras Prices
Additional driver
Additional driver
Note that all drivers must provide their valid documentation.
To be confirmed
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
EUR 10/day
capped at EUR 100
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
EUR 7.5/day
capped at EUR 90
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
EUR 6.5/day
capped at EUR 78
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
EUR 6.5/day
capped at EUR 78

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:
CountriesCharges

Spain

EUR 43.05 per rental
Crossing the border is only applicable to Spain Mainland.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1100 for Volkswagen Up,

EUR 1100 for Peugeot 108,

EUR 1300 for Abarth 595 Turismo,

EUR 1350 for Mitsubishi Space Star,

EUR 1500 for Punto Summer Fleet,

EUR 1700 for Renault Clio,

EUR 1500 for Renault Clio,

EUR 1700 for Opel Corsa,

EUR 2100 for Mini One,

EUR 2000 for Mercedes Sprinter 311 Cdi,

EUR 2250 for Mercedes A-class,

EUR 2250 for Audi A1 Sportback,

EUR 2500 for Audi A3,

EUR 3000 for Audi A3,

EUR 2700 for Kia Sportage,

EUR 1875 for Sw Winter Tyres,

EUR 1875 for Renault Clio Break,

EUR 2150 for Peugeot 308,

EUR 2550 for Fiat Doblo,

EUR 2375 for Vauxhall Insignia,

EUR 2375 for Volvo V60,

EUR 2100 for Suzuki Vitara,

EUR 2200 for Volkswagen T-roc,

EUR 2800 for Kia Niro,

EUR 2250 for Nissan Qashqai,

EUR 1875 for Nissan Juke,

EUR 2500 for Audi Q2,

EUR 2700 for Nissan Qashqai,

EUR 3000 for Dacia Duster,

EUR 3500 for Nissan Qashqai,

EUR 3200 for Toyota Corolla Verso Or Similar,

EUR 2750 for Dacialodgy,

EUR 3500 for Opel Vivaro 9 Seats,

EUR 4000 for Peugeot Tracker Caravan,

EUR 4500 for Nissan Nv300 9 Seater Diesel Or Similar,

EUR 1700 for Fiat 500 Cabrio O Similar,

EUR 3100 for Mini Cooper D,

EUR 1300 for Toyota Aygo,

EUR 1900 for Vauxhall Corsa,

EUR 2600 for F2 Toyota Auris Hybrid,

EUR 2400 for Volkswagen Golf,

EUR 2950 for No Car Model Description,

EUR 3200 for Mercedes-benz Classe A,

EUR 3200 for Bmw 116 D,

EUR 4000 for Peugeot 3008 Hdi Active Bva,

EUR 3900 for Bmw 216 D,

EUR 2400 for B6 Kia Ceed Plug In,

EUR 3000 for Toyota Proace City Diesel,

EUR 4000 for Audi A4 Sw-diesel,

EUR 5000 for Mercedes C Class,

EUR 4500 for Bmw 5 Series,

EUR 4250 for Volvo V60,

EUR 5400 for Bmw 5 Series Estate,

EUR 4900 for Bmw 320 D,

EUR 4500 for A6 Avant Winter-diesel,

EUR 2800 for Compact Elite,

EUR 2950 for Opel Movano Xl2 10/12m3,

EUR 3600 for Volvo Xc40,

EUR 4200 for Bmw X2,

EUR 3900 for Mercedes Cla,

EUR 4400 for Mercedes-benz Gla,

EUR 3300 for Peugeot 2008,

EUR 3900 for Peugeot 3008,

EUR 3600 for Toyota Rav4 Hybrid,

EUR 4100 for Peugeot 5008,

EUR 6100 for Volvo Xc60,

EUR 6600 for Mercedes Gle,

EUR 7100 for Kia Sportage,

EUR 2700 for Volkswagen Touran,

EUR 5000 for Peugeot Expert Traveller 9person Aut.,

EUR 1700 for Fiat 500,

EUR 3150 for Mini Cooper,

EUR 6700 for Mercedes-benz Classe E,

EUR 1450 for Smart Fortwo,

EUR 1400 for Abarth 500 O Similar,

EUR 1500 for Mercedes Benz Amg S Class 400d-4wd,

EUR 1400 for Mercedes S-class,

EUR 1450 for Smart Forfour Cabrio,

Theft Insurance Excess differs by car model:

EUR 1100 for Volkswagen Up,

EUR 1100 for Peugeot 108,

EUR 1300 for Abarth 595 Turismo,

EUR 1350 for Mitsubishi Space Star,

EUR 1500 for Punto Summer Fleet,

EUR 1700 for Renault Clio,

EUR 1500 for Renault Clio,

EUR 1700 for Opel Corsa,

EUR 2100 for Mini One,

EUR 2000 for Mercedes Sprinter 311 Cdi,

EUR 2250 for Mercedes A-class,

EUR 2250 for Audi A1 Sportback,

EUR 2500 for Audi A3,

EUR 3000 for Audi A3,

EUR 2700 for Kia Sportage,

EUR 1875 for Sw Winter Tyres,

EUR 1875 for Renault Clio Break,

EUR 2150 for Peugeot 308,

EUR 2550 for Fiat Doblo,

EUR 2375 for Vauxhall Insignia,

EUR 2375 for Volvo V60,

EUR 2100 for Suzuki Vitara,

EUR 2200 for Volkswagen T-roc,

EUR 2800 for Kia Niro,

EUR 2250 for Nissan Qashqai,

EUR 1875 for Nissan Juke,

EUR 2500 for Audi Q2,

EUR 2700 for Nissan Qashqai,

EUR 3000 for Dacia Duster,

EUR 3500 for Nissan Qashqai,

EUR 3200 for Toyota Corolla Verso Or Similar,

EUR 2750 for Dacialodgy,

EUR 3500 for Opel Vivaro 9 Seats,

EUR 4000 for Peugeot Tracker Caravan,

EUR 4500 for Nissan Nv300 9 Seater Diesel Or Similar,

EUR 1700 for Fiat 500 Cabrio O Similar,

EUR 3100 for Mini Cooper D,

EUR 1300 for Toyota Aygo,

EUR 1900 for Vauxhall Corsa,

EUR 2600 for F2 Toyota Auris Hybrid,

EUR 2400 for Volkswagen Golf,

EUR 2950 for No Car Model Description,

EUR 3200 for Mercedes-benz Classe A,

EUR 3200 for Bmw 116 D,

EUR 4000 for Peugeot 3008 Hdi Active Bva,

EUR 3900 for Bmw 216 D,

EUR 2400 for B6 Kia Ceed Plug In,

EUR 3000 for Toyota Proace City Diesel,

EUR 4000 for Audi A4 Sw-diesel,

EUR 5000 for Mercedes C Class,

EUR 4500 for Bmw 5 Series,

EUR 4250 for Volvo V60,

EUR 5400 for Bmw 5 Series Estate,

EUR 4900 for Bmw 320 D,

EUR 4500 for A6 Avant Winter-diesel,

EUR 2800 for Compact Elite,

EUR 2950 for Opel Movano Xl2 10/12m3,

EUR 3600 for Volvo Xc40,

EUR 4200 for Bmw X2,

EUR 3900 for Mercedes Cla,

EUR 4400 for Mercedes-benz Gla,

EUR 3300 for Peugeot 2008,

EUR 3900 for Peugeot 3008,

EUR 3600 for Toyota Rav4 Hybrid,

EUR 4100 for Peugeot 5008,

EUR 6100 for Volvo Xc60,

EUR 6600 for Mercedes Gle,

EUR 7100 for Kia Sportage,

EUR 2700 for Volkswagen Touran,

EUR 5000 for Peugeot Expert Traveller 9person Aut.,

EUR 1700 for Fiat 500,

EUR 3150 for Mini Cooper,

EUR 6700 for Mercedes-benz Classe E,

EUR 1450 for Smart Fortwo,

EUR 1400 for Abarth 500 O Similar,

EUR 1500 for Mercedes Benz Amg S Class 400d-4wd,

EUR 1400 for Mercedes S-class,

EUR 1450 for Smart Forfour Cabrio,

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.9 mi from Lisbon Airport

Railway Stations

2.1 mi from Gare Do Oriente

5.1 mi from Rossio Station

5.2 mi from Santa Apolonia Train Station

Other Landmarks

4.6 mi from Aqueduct Of The Free Waters

4.7 mi from Liberty Avenue

5.3 mi from Santa Justa Elevator

FIND ME A CHEAP RENTAL
Map view of Drive On Holidays Store Location
coordinates: 38.788097 -9.128388

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Guest Reviews

Total points: 5.9 / 10 Average

  • Vehicle condition: 4.4
  • Vehicle cleanliness: 4.5
  • Spaciousness: 5.0
  • Counter staff: 4.0
  • Pick-up location: 4.0
  • Drop-off location: 3.8
  • Pick-up time: 10-30 mins
  • Drop-off time: 10-30 mins
  • A.Dzienis

    Lisbon

    5 /10 Average

    Reviewed: Thursday, December 19, 2024

    please have picture of the car ready showing all damaged (and not damaged) places at the time of rental. The underage boy who was checking the car wasn't taking pictures at the time or rental, only scrapping some marks on printed paper which then was presented as a proof, although both sides were marked I was said that one of the scratches was new. I didn't have time or energy to argue, but I'm not going to use your agency or recommend it to anyone to use it.
    Read More >
  • F.Barbosa

    Lisbon

    5.7 /10 Average

    Reviewed: Thursday, December 19, 2024

    Not happy at all with what happened. I was guaranteed audi Q2 and i got another vehicle. I booked a rental with 0 excess and was charged at the counter extra fees + 2100 euros as a deposit. We had to wait a long time for the shuttle from the airport to the pick up location, then even longer at the pickup location - lost 2 hours doing this.
    Read More >
  • Farid

    Lisbon

    7.3 /10 Good

    Reviewed: Thursday, December 19, 2024

    Final price at counter turned out to be A LOT higher, due to insurance requirement.
    Read More >
  • C.da Silva

    Lisbon

    7 /10 Good

    Reviewed: Thursday, December 19, 2024

    The customer services is great there. That is why I rented from them again this time. However, the car I was given this time was not is great shape. I had to return it after the first day because the engine light went on. Thankfully I was close by to return it and they were great at helping me switch vehicles.
    Read More >
  • R.Yapp

    Lisbon

    4.3 /10 Average

    Reviewed: Thursday, December 19, 2024

    The cost of the hire car was 125% greater than the booked amount agreed with full insurance. This was due to the rental company demanding Euro1900 deposit or Euro 242 for new insurance on top off the insurance booked. This is a complete SCAM and will be reported to the Portuguese customer complaints bureau.
    Read More >
  • Anonymous

    Lisbon

    7 /10 Good

    Reviewed: Thursday, December 19, 2024

    Le service de navette pour l'aéroport au retour est largement insuffisant - nous avons faillit rater notre avion
    Read More >
  • A.Kosonogov

    Lisbon

    10 /10 Excellent

    Reviewed: Thursday, December 19, 2024

    I've got a brand new Nissan Micra from Drive on Holidays. It took some time to pick up the vehicle since th here was line. However the personnel is quite efficient.
    Read More >
  • Serge Rieznikov

    Lisbon

    9.3 /10 Excellent

    Reviewed: Thursday, December 19, 2024

    Very professional.
    Read More >
  • C.Mccandless

    Lisbon

    9 /10 Excellent

    Reviewed: Thursday, December 19, 2024

    I was really displeased with the service staff. They pushed additional insurance by creating fear about the process of using my own insurance. I prepaid for out of service hours but was still charged €33.5 collecting the card.
    Read More >
  • Baron Gresham

    Lisbon

    2 /10 Poor

    Reviewed: Thursday, December 19, 2024

    It's been a long time since I returned the car, and I still haven't received an explanation from customer service about the 66 euros charge! Additionally, the large deposit has yet to be refunded, seriously impacting my subsequent expenditures. Poor service.
    Read More >
  • Daphne Lattimore

    Lisbon

    4 /10 Average

    Reviewed: Thursday, December 19, 2024

    The company's staff threatened me into buying their insurance by saying they wouldn't give me the car otherwise. They claimed that the insurance provided by the rental company is not assurance but merely protection. I couldn't discuss this legal issue with the staff, so I had to purchase their insurance for 16.5 euros per day.
    Read More >
  • Uriah Hemingway

    Lisbon

    2 /10 Poor

    Reviewed: Thursday, December 19, 2024

    Waited over two hours for the car. The car was in poor condition with an engine noise and under-inflated tires. Almost the entire car had scratches and dents. They tried to charge me a fine for a missing air pump during the return. They refuse to address any issues until you're almost out of time for your flight.
    Read More >
  • Leona Sherwood

    Lisbon

    8 /10 Very good

    Reviewed: Thursday, December 19, 2024

    When returning the car, they considered our heavy luggage and drove us to the airport, which was very satisfactory. However, we were forced to buy a 30 Euro insurance despite having already bought comprehensive insurance in our home country. Due to a nearly 20-hour flight, we didn't want any more hassles, so we purchased it.
    Read More >
  • Jim Blake

    Lisbon

    4 /10 Average

    Reviewed: Thursday, December 19, 2024

    I knew fuel in Europe was expensive at 14 RMB per liter, so I booked a Toyota Corolla Hybrid, which I was familiar with and had rented before, giving a mileage of 5 liters per 100 km. When I arrived at the store, after confirming the contract and deducting the deposit, the staff told me they did not have the model I booked and offered me a large diesel car instead. I refused, and they said they did not have any Toyota cars at all. I asked why they had me sign the contract and deducted my payment if they didn’t have the car. They finally gave me a Hyundai SUV with a 2.0-liter engine, which I didn't want as a 1.6-liter is sufficient for my wife and me. The larger engine consumed more fuel, and parking spaces in Europe are small. If not for booking a hybrid, I wouldn’t have considered this company. I wanted to cancel the order but was told by the rental platform that the SUV was also a hybrid, and they had no other cars available. I argued that hybrids should be matched with hybrids and engine capacity should be similar. The staff handling my rental was more interested in getting off work at 6 PM and left us at the counter when it was time for their dinner break. Eventually, I confirmed with the store manager and the rental platform that the SUV was a hybrid, and I had no choice but to accept it. The deposit was 2600 EUR if no insurance was bought. Returning the car was quick, and the return process was managed by different staff at a separate counter. The process was reasonable. After issuing a return receipt, I asked when the 2600 EUR deposit would be refunded. They said immediately, but I guessed it would take about 30 days.
    Read More >
  • Nick Arthur

    Lisbon

    4 /10 Average

    Reviewed: Thursday, December 19, 2024

    I chose the Toyota Corolla Hybrid because I knew fuel prices in Europe are high at 14 yuan per liter, and this car uses only 5 liters per 100 kilometers. I had rented this car before and was familiar with it. Upon reaching the store, after confirming the contract and paying the deposit, the staff informed me that they didn't have this model available. Instead, they offered me a large diesel car, which I refused. They told me that they don't have any Toyota cars at all. I asked why they made me sign the contract and charged me, only to give me a Hyundai Jeep with a 2.0-liter engine, which I didn't want. For me and my spouse, a 1.6-liter car is more than enough. Larger engines consume more fuel, and parking spaces in Europe are small. If it weren't for the hybrid, I wouldn't have considered this rental company. I wanted to cancel the order. After calling the rental company, they told me that the Jeep was also a hybrid and that they had no other cars available. I insisted that a comparable car should be hybrid-to-hybrid, same engine size. This company was terrible. The staff processing the rental left us at the counter and went to eat as soon as it hit 6 PM. Later, I had to confirm with the store manager and the rental company that the Jeep was indeed a hybrid, and I had no choice but to accept it. Not buying insurance required a 2600-euro deposit. Returning the car was quick; they had separate counters and staff for rental and return, which was quite efficient. After getting the return confirmation, I asked about the 2600-euro deposit. They said it would be refunded immediately, but I guess it will take 30 days.
    Read More >
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