Drive On Holidays Lisbon Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Acc......

C.Mccandless

Portugal

Reviewed: Mon, Aug 28, 2023

About Drive On Holidays: 9.0 /10

I was really displeased with the service staff. They pushed additional insurance by creating fear about the process of using my own insurance. I prepaid for out of service hours but was still charged €33.5 collecting the card.

About QEEQ: 10.0 /10

You guys are great

Reply by Qeeq:
Thanks for your review. The counter staff might show you insurance or other services for charges, you could choose them according to your needs and confirm the estimated charge on the contract. If you met a hard sell, please contact us at the counter immediately. Thanks for your feedback and look forward to seeing you next time.

Intermediate | BMW 1 Series or similar

4 day rental

Relevant Reviews on Drive On Holidays Lisbon Airport

Leona Sherwood

Portugal

1 days rental

Reviewed: Fri, Jun 14, 2019

“In the City of Lisbon”

About Drive On Holidays: 8.0 /10

When returning the car, they considered our heavy luggage and drove us to the airport, which was very satisfactory. However, we were forced to buy a 30 Euro insurance despite having already bought comprehensive insurance in our home country. Due to a nearly 20-hour flight, we didn't want any more hassles, so we purchased it.

Daphne Lattimore

Portugal

1 days rental

Reviewed: Mon, Dec 10, 2018

“Lisbon-Porto-Caceres-Seville-Cadiz-Faro-Lisbon”

About Drive On Holidays: 4.0 /10

The company's staff threatened me into buying their insurance by saying they wouldn't give me the car otherwise. They claimed that the insurance provided by the rental company is not assurance but merely protection. I couldn't discuss this legal issue with the staff, so I had to purchase their insurance for 16.5 euros per day.

Baron Gresham

Portugal

1 days rental

Reviewed: Wed, Aug 23, 2023

About Drive On Holidays: 2.0 /10

It's been a long time since I returned the car, and I still haven't received an explanation from customer service about the 66 euros charge! Additionally, the large deposit has yet to be refunded, seriously impacting my subsequent expenditures. Poor service.

A.Kosonogov

Portugal

1 days rental

Economy | Volkswagen Polo or similar

Reviewed: Thu, Jul 25, 2019

“In general good experience with the booking”

About Drive On Holidays: 10.0 /10

I've got a brand new Nissan Micra from Drive on Holidays. It took some time to pick up the vehicle since th here was line. However the personnel is quite efficient.

About QEEQ: 10.0 /10