The rental company aggressively promoted insurance, and their service attitude was very poor if you didn't purchase it. I calculated the insurance cost from the rental company, and it turned out to be similar to what was offered by the third-party platform. It’s better to buy directly from the rental company in the future because you don’t even have to pay a deposit after purchasing it. I initially rented a Toyota hybrid to save on fuel costs, but they gave me an old Spanish-made car instead, claiming it was the same class.
This company is a complete scam. They make every effort to find issues during car return—even a small scratch on a plastic hubcap is considered an accident, and they charged 600 euros for it. It's clearly a deliberate attempt to overcharge.
Choosing Europecar for car rental in Germany was a great decision, and it turned out to be equally good in Portugal. I prefer avoiding complications, so I booked the basic insurance online and purchased full insurance on-site. If the car gets scratched in the parking lot, you don't have to worry since it's covered by the insurance. Returning the car was a bit tricky, as I had to circle around several times; the navigation was incorrect and I had to ask for directions. To find the return location, navigate to 'Arrival,' and you should see signs for 'Car Return,' or follow signs for 'rent-a-car.' Near the airport's arrival exit, there are fewer signs, so pay extra attention. If renting from an airport location, keep in mind that many lower-cost options might require a shuttle bus for pick-up.
Six months after the service ended, I received an email requesting payment for a driver's license translation fee (which I did not use). The email also included a blank driver's license translation document.
It feels like fraudulent charges were involved. I chose this company because it seemed cheap, but at the airport, I couldn’t find the company’s shuttle bus or staff. I ended up on the shuttle of another company by mistake since they were located just next to each other on the same street. Their shuttle service was poor, and the staff who handled the car pickup process tried to upsell their own insurance for €370. Because I was confident in my driving skills, I didn’t buy it. However, in Malaga, Spain, while visiting Picasso's birthplace and art exhibition, the car parked in a normal parking lot was vandalized by locals, and the left side mirror was broken. I contacted the car rental company, and the staff advised me to call the police. With my poor foreign language skills, I tried calling the Spanish police twice, but they didn’t understand me and hung up each time as there were no Chinese-language services. Helplessly, I returned to Portugal. During the car return inspection, the staff told me that in addition to the broken left side mirror, there were scratches on the left wheel and damage to the tire. When I picked up the car, I followed the standard procedure and took photos of the car from all sides, including the front left, front right, back left, back right, and center. I carefully inspected areas like the bumpers and doors, but since the inspection was done indoors with poor lighting, I missed examining the tires and wheels. After taking the photos in front of the staff, I drove out of the parking lot and parked in sunlight to double-check the car. I noticed some minor scratches and informed the staff member who happened to come out. He told me the scratches were already noted on the car pickup form and assured me there was no need to worry. I didn’t inspect all four wheels or the rims in detail due to his assurance. However, at return, I was told that the damages, including the left side mirror, exceeded the €1,599 deposit I initially paid, which felt like a huge scam. Roughly calculated, the rental cost came out to €100 per day—ridiculously expensive. I hope other drivers who read my review won’t be misled by low prices. Small companies might have hidden traps waiting for you.
The car model was upgraded for free, and it was a brand-new car with only 300km mileage in Lisbon. Major rental companies are located within the terminal, while local brands require a shuttle bus (operates every 20 minutes) to pick up the car outside the airport in a commercial area.
Klass Wagen would not accept my credit card for car hire without collision coverage as it only had my first name initials- they require full first name on the card however they were happy to take payment to include the cost of the insurance which was several times more than the cost of the rental without insurance. There was also a 20 Euro charge to drop off at the airport location which was different from pick up.
About QEEQ:10.0/10
Booking through Qeeq easy as always and great prices
“Went smoothly for a first time customer. No mysterious charges or issues (nearly a week on)”
About AVIS:7.0/10
Counter staff lady spoke English well and explained everything but was slightly dead pan. Offered to upsell with full insurance and also to a slightly better car, but not at all pushy. Explained tolls and previous damage to vehicle.
About QEEQ:10.0/10
Contacted customer service and received prompt attention. Good communication and tips by email/Whatsapp throughout the booking. For some reason my booking was duplicated on Avis's system. They used the booking with the reference code from the email. I don't think I was double charged.
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