7.3 /10 Good
Reviewed: Thursday, December 19, 2024
The price was 7€ however they wanted to block 1800€ on my CC incase of anything that happens to the car, which is a huge amount and of course I didn't have almost 2000€ , so the other option was to pay 81€ for the car insurance and they would only block 300€ then. So the car rental price was expensive at the end but there was no other options.
Read More >9 /10 Excellent
Reviewed: Thursday, December 19, 2024
Voiture correcte mais très abimée
Read More >4.7 /10 Average
Reviewed: Thursday, December 19, 2024
Surprice rent a car, is a pressure selling company. The car collection is from an of site location and not on the airport. We had to wait for a bus to take us to another location. The staff I was on that day were rude. There only aim was to add services. In my case I had to rent a tag system for tolls. I was not told of the cost. While I was collecting my car, I saw a family harassed into buying additional insurance and services. At the end with reluctance the family paid an extra $925 US Dollars.
The car I recieved was not a golf but a Toyota Auruis. All the cars had some bodywork damage.
I decided to return my car a day earlier. I went to the return address which is 15 minutes away from the airport. I arrived just before 8pm, but I was waiting for 30 minutes plus to speak to an advisor. There were 2 on duty. As soon as he finished I told him I want to return the car earlier. He told me I have to pay 35 Euro.
I refused and returned the following day.
Read More >8.3 /10 Very good
Reviewed: Thursday, December 19, 2024
temps d'attente long pour récupérer la voiture et accueil désagréable
Read More >7 /10 Good
Reviewed: Thursday, December 19, 2024
The process to pick up the car took so long. People couldn’t find my reservation and did not reach quickly the easyrentcars. Staff not focused on providing a fast service to customers arriving sometime from a long flight and eager to enjoy vacation and not wiling to spend 1h30 for a car delivery. I will not use this service again, as the value for money to me is not worth in terms of convenience.
Read More >9.7 /10 Excellent
Reviewed: Thursday, December 19, 2024
Everything was OK beside two thibgs: the toll device was a hidden cost (1.2€/day) and they only work until 8pm... Has to pay 35 euro extra for overtime since my plane was late.
Read More >9.7 /10 Excellent
Reviewed: Thursday, December 19, 2024
Picking up the car was very long, missing some organization. Bringing back the car, no information about the fact that you don’t need to wait
Read More >8.7 /10 Very good
Reviewed: Thursday, December 19, 2024
Friendly staff, great value for great money.
Read More >8 /10 Very good
Reviewed: Thursday, December 19, 2024
I get other car then I requested (Fiat Panda instead of Fiat 500) If I knew that before I would have ordered another car. I wanted that model Fiat 500.
Read More >5 /10 Average
Reviewed: Thursday, December 19, 2024
Surprice nous a fait attendre 1 heure à l'aéroport
Personne ne répond au téléphone
Ils nous a été fait du chantage pour repayer une deuxième assurance car le plafond e la CB ne couvrait pas le montant de la garantie de 1500€.
Au final au lieu de 30€ nous avons payé 120€ montant que nous aurions payé avec une autre société sans avoir tous ces désagréments.
Plus jamais
Read More >2 /10 Poor
Reviewed: Thursday, December 19, 2024
Absolutely horrible experience. Nobody picked us up from the airport for remote location of the car rental agency. No phones were answered. Agency asked for 2,000 euro deposit to use the car. Ended up using other reputable agency with no problems
Read More >5.7 /10 Average
Reviewed: Thursday, December 19, 2024
The wait to pick up the car was extremely long for how few people were in line. It took on average 20-30 minutes for each party to fill out their paperwork and get their car. Surprice was extremely inefficient and slow and understaffed. As a result, we lost 2 hours of precious travel time
Read More >5.3 /10 Average
Reviewed: Thursday, December 19, 2024
The rental process is terrible: the waiting time, conditions (no air conditioning and seating area), return process (I had to chase the person receiving the cars). The rental staff treats you like you owe them something, not respectful and ready to provide a service you have paid for.
Besides cleanness, cars technical condition is deplorable: 1st failed on the second day, 2nd had a punctured tire, 3rd had a missing wiper blade (which I discovered on the road - serious safety issue). The 3rd was a smaller size luggage space and we had to travel with a seat blocked by suitcases. I had to pick up the 4th car 70km from my destination and spend 1/2 day on the process. I left a 1/4 tank in the process for which, I have not been reimbursed - I was told to contact Easyrentcars. I will never use Surprice again.
Read More >8.7 /10 Very good
Reviewed: Thursday, December 19, 2024
We became a brand new AYGO so it was a nice experience...
Read More >6 /10 Average
Reviewed: Thursday, December 19, 2024
Waited over 2 hours to rent the car. They charged my card over $1500 for insurance when I told them my credit card covers any additional accident protection. When I rented the car, I explained I would be returning the car on thurs July 25, not sat July 27. They said I would still have to pay till July 27th even though I returned it 2 days earlier. I want those two days refunded back to me, not a good way to do business
Read More >6 /10 Average
Reviewed: Thursday, December 19, 2024
difficulté à trouver la personne de surprice pour retirer le véhicule, alors que la concurrence se trouve facilement,
longue attente attente pour remplir la navette pour aller à l'agence, séparation des familles à l'aéroport, les conducteurs uniquement autorisés à prendre la navette,
longue attente à l'agence pour prendre le véhicule
prise d'assurance supplémentaire à suprise alors que j'avais pris un assurance tout risque chez vous
Read More >8 /10 Very good
Reviewed: Thursday, December 19, 2024
Le point de rendez-vous à l'aéroport n'était pas très visible. Longue attente pour récupérer la voiture, personnel ayant l'air débordé.
Read More >6 /10 Average
Reviewed: Thursday, December 19, 2024
L’agence nous a attribué une Toyota Yaris qui est un véhicule plus petit qu’une Polo ou une seat. Du coup, avec 3 personnes et 1 bébé, nous avions peu d’espace pour nos valises et les accessoires bébé (siège auto, lit parapluie). Nous avons demandé à nous attribuer un autre véhicule de la même catégorie mais notre demande a été réfutée. Le personnel nous a répondu de prendre une gamme au dessus et donc de payer plus cher. Du coup, je ne suis pas vraiment satisfaite de Surprice rente qui a été peu compréhensif sur la situation
Read More >10 /10 Excellent
Reviewed: Thursday, December 19, 2024
I was surprised with the customer service offered by this company. Would definitely recommend them and use them again.
Read More >7.7 /10 Good
Reviewed: Thursday, December 19, 2024
Took to log to get car. Drop off was easy. Shuttle said they couldn't take us to terminal 2 which is where our flight left from this was never mentioned anywhere
Read More >6 /10 Average
Reviewed: Thursday, December 19, 2024
Terrible service. We had to wait 4.5 hours to collect our car and another 90mins for the shuttle to get us to the airport after drop off.
Read More >9.7 /10 Excellent
Reviewed: Thursday, December 19, 2024
Very good car and value.
Read More >5.6 /10 Average
Reviewed: Thursday, December 19, 2024
La voiture prévue pas du tout similaire et trop petite pour 5 personnes
Changement de voiture dernier moment
Read More >5.7 /10 Average
Reviewed: Thursday, December 19, 2024
Cannot recommend. We waited more than an hour and half to collect the car. The lady who then attended to us was ruse. They also charged us additional insurance even though we had hours which ended up costing more than the actual rental. The ca itself was fine but never again.
Read More >8.7 /10 Very good
Reviewed: Thursday, December 19, 2024
This is the second time using and no changes, delays as always. I booked economic car they were trying to give me a mini. Ans
Read More >O.zarrouk el haddad
Lisbon
4 /10 Average
Reviewed: Thursday, December 19, 2024
Not the car asked for... They charged me more money than the espected..
Read More >7 /10 Good
Reviewed: Thursday, December 19, 2024
The car was good. After being driven to pick up location. It took 4 hours to get the car. This is unacceptable it was 32 C outside, not a place to sit down or a place to get a bottle of water
Read More >5.3 /10 Average
Reviewed: Thursday, December 19, 2024
It was on the avegage level. I am not satisfied with the staff, they were not flexible, i could only leave the deposit with one bank account and so i had to pay 300 EUR insurance fee to cover the deposit.
Read More >4.7 /10 Average
Reviewed: Thursday, December 19, 2024
Nous avons attendu 1h15 pour pouvoir accéder au comptoir.
Read More >7.7 /10 Good
Reviewed: Thursday, December 19, 2024
little long on peck up the car but workers or ok.
Read More >6.3 /10 Average
Reviewed: Thursday, December 19, 2024
Sem capacidade de recursos humanos para atender os clientes na recolha e entrega das viaturas. Estive mais de 60' em pé na fila a aguardar a minha vez para ser atendido. Impossível!!!!
Sem condições e não recomendo!!!!
Read More >7.3 /10 Good
Reviewed: Thursday, December 19, 2024
Very smooth and fast pick up and drop off
super cheap
Read More >9.3 /10 Excellent
Reviewed: Thursday, December 19, 2024
Car behaved great and just as expected, had a good few bumps and scratches (all in bodywork) but staff took note of all of them so no hassle when returning it. Busy during pick up so took about 20 min to get the car after arriving on the company premises. Shuttle bus to and from airport is quick and usually don't have to way much for it. Good experience with them, not first time booked cars there and never had any problems whatsoever.
Read More >7.7 /10 Good
Reviewed: Thursday, December 19, 2024
auto a l exterieur de l aéroport, temps pour le transfert vraiment long, meme temps long pour le retour
Read More >8.7 /10 Very good
Reviewed: Thursday, December 19, 2024
I had to purchase insurance because the deposit was too high (over 3000€)...so I paid double the price of the rent :/
Read More >6.7 /10 Average
Reviewed: Thursday, December 19, 2024
The stuff did everything they could to sell me the full insurance. The only way to not getting full insurance was blocking 2.600€ of my card!!!!!
Read More >9.3 /10 Excellent
Reviewed: Thursday, December 19, 2024
The car was perfect, how ever I scratched one rim trying to avoid an accident and I was charged 260 euros at the checkout. This is the price of 2 new rims and they are making money when they see that you don't take their insurance.
Read More >6.3 /10 Average
Reviewed: Thursday, December 19, 2024
As this car was the least expensive of all available on the site so we didnt expect much. Car was not very clean inside and was scratched with numerous small dents. It ran and drove well without any issues so it was good value if you can tolerate slow service and a less than pristine vehicle.
Read More >6.7 /10 Average
Reviewed: Thursday, December 19, 2024
Low cost rental so didnt expect a pristine vehicle. Bit dented up but ran well and was ok on the highway. Good value.
Read More >7.3 /10 Good
Reviewed: Thursday, December 19, 2024
The car was clean but the fuel tank wasn't full. The car company argued that it was same to same when the booking document clearly mentioned that it is full to full. The staff at drop-off was quite helpful
Read More >10 /10 Excellent
Reviewed: Thursday, December 19, 2024
Great experience
Read More >10 /10 Excellent
Reviewed: Thursday, December 19, 2024
very good service, car, price, location, friendliness!
Read More >9 /10 Excellent
Reviewed: Thursday, December 19, 2024
All good
Thanks
Read More >4 /10 Average
Reviewed: Thursday, December 19, 2024
Lisbon location is a scam. When dropping off the car, they charge us for a microscopic spot on the edge of the door which was already there when we rented it out. It wasn't even visible, other clients agreed with us that it wasn't visible but the attendant told us it was our fault and charged us. Either we pay that amount or they will charge us more. Luckily we had the insurance from QEEQ but also from our credit card so we managed to get it back. But be very careful when renting from this location. I had rented from the Pisa location and all good.
Read More >8 /10 Very good
Reviewed: Thursday, December 19, 2024
There are only two staff members, and each customer takes 20 minutes. Being third in line means waiting for more than half an hour. When I arrived at the airport, the rental company didn't answer the phone. I had to call twice before they picked up on the third call.
Read More >6 /10 Average
Reviewed: Thursday, December 19, 2024
However, there were too few staff, resulting in slow service. I waited for two hours.
Read More >6 /10 Average
Reviewed: Thursday, December 19, 2024
Waited over 30 minutes on site, but the service attitude was acceptable
Read More >2 /10 Poor
Reviewed: Thursday, December 19, 2024
The order stated full-to-full fuel policy, but the car was given with an empty tank! Furthermore, the car's condition was poor with scratches and dents all over.
Read More >4 /10 Average
Reviewed: Thursday, December 19, 2024
The staff had a bad attitude and lacked patience.
Read More >2 /10 Poor
Reviewed: Thursday, December 19, 2024
It took at least an hour to pick up the car! The procedures were very lengthy! They charged 60 euros for insurance for two days, which is outrageously expensive! Returning the car was also very slow! Make sure to allow plenty of time, or you'll miss your flight!
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