There are only two staff members, and each customer takes 20 minutes. Being third in line means waiting for more than half an hour. When I arrived at the airport, the rental company didn't answer the phone. I had to call twice before they picked up on the third call.
Waited over 2 hours to rent the car. They charged my card over $1500 for insurance when I told them my credit card covers any additional accident protection. When I rented the car, I explained I would be returning the car on thurs July 25, not sat July 27. They said I would still have to pay till July 27th even though I returned it 2 days earlier. I want those two days refunded back to me, not a good way to do business
About QEEQ:8.0/10
The online process was fine, didn’t realize the nightmare I would face using surprice in Lisbon !
The rental process is terrible: the waiting time, conditions (no air conditioning and seating area), return process (I had to chase the person receiving the cars). The rental staff treats you like you owe them something, not respectful and ready to provide a service you have paid for.
Besides cleanness, cars technical condition is deplorable: 1st failed on the second day, 2nd had a punctured tire, 3rd had a missing wiper blade (which I discovered on the road - serious safety issue). The 3rd was a smaller size luggage space and we had to travel with a seat blocked by suitcases. I had to pick up the 4th car 70km from my destination and spend 1/2 day on the process. I left a 1/4 tank in the process for which, I have not been reimbursed - I was told to contact Easyrentcars. I will never use Surprice again.
“Great value for great money. Thank you for wonderful experience in Portugal!”
About SURPRICE RENT A CAR:8.7/10
Friendly staff, great value for great money.
About QEEQ:10.0/10
Smooth and easy process. You are my best car finder)
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3 agreeable weeks in Lisbon
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