There are only two staff members, and each customer takes 20 minutes. Being third in line means waiting for more than half an hour. When I arrived at the airport, the rental company didn't answer the phone. I had to call twice before they picked up on the third call.

Lisbon location is a scam. When dropping off the car, they charge us for a microscopic spot on the edge of the door which was already there when we rented it out. It wasn't even visible, other clients agreed with us that it wasn't visible but the attendant told us it was our fault and charged us. Either we pay that amount or they will charge us more. Luckily we had the insurance from QEEQ but also from our credit card so we managed to get it back. But be very careful when renting from this location. I had rented from the Pisa location and all good.

Very good car and value.

The process to pick up the car took so long. People couldn’t find my reservation and did not reach quickly the easyrentcars. Staff not focused on providing a fast service to customers arriving sometime from a long flight and eager to enjoy vacation and not wiling to spend 1h30 for a car delivery. I will not use this service again, as the value for money to me is not worth in terms of convenience.

The price was 7€ however they wanted to block 1800€ on my CC incase of anything that happens to the car, which is a huge amount and of course I didn't have almost 2000€ , so the other option was to pay 81€ for the car insurance and they would only block 300€ then. So the car rental price was expensive at the end but there was no other options.