Atlas, Tugun (gold Coast) Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Atlas - Tugun (gold Coast) Information, Car Rental Instructions & Policies

Address

10 Simpson Street, Coolangatta, QLD, 4225

Telephone

+61383366100

Pick-up Instructions

The Atlas - Tugun (gold Coast) car rental location is located out of the airport

Once you have collected your baggage and have all you passengers ready, please call the branch on phone number 1800 808 122 or +61 3 8336 6100 to inform us you have arrived and ready for a pick up service. Once you have informed our staff of your arrival please follow their directions to the following pick up points:DIRECTIONS FROM DOMESTIC AND INTERNATIONAL TERMINAL:Exit the terminal door and turn left, walk to the end of the terminal and wait at the circle parking bay (Shuttle and Coach Collection point) wait till you will see the Atlas shuttle pull up and park safely, then approach the driver.

Drop-off Instructions

No Out of Hours service available and no key drop option, vehicle must be collected and returned during operating hours

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -17:00	07:00 -17:00	07:00 -17:00	07:00 -17:00	07:00 -17:00	07:00 -17:00	07:00 -17:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of AUD 16.5 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

To be confirmed

capped at AUD 10

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

AUD 10/day

capped at AUD 30

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

AUD 5/day

capped at AUD 35

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

AUD 5/day

capped at AUD 35

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

AUD 5/day

capped at AUD 35

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Phillip Island

Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is taken on the ferry or driving on beaches or through streams, dams, rivers or flood water.

Must-not:

Taking rental cars to following islands is not allowed：
Hawkesbury Island

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.2 mi from Coolangatta Airport

Railway Stations

11.5 mi from Robina Train Station

21.6 mi from Helensvale Train Station

FIND ME A CHEAP RENTAL

Map view of Atlas Store Location

coordinates: -28.171836 153.5275163

Location Images

The Rental Desk

Guest Reviews

Total points： 7.4 / 10 Good

Vehicle condition: 6.4
Vehicle cleanliness: 6.8
Spaciousness: 7.1
Counter staff: 6.8
Pick-up location: 6.3
Drop-off location: 6.0
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

T.Sentono
Gold Coast
9.4 /10 Excellent
Reviewed: Friday, December 27, 2024
Dislike: I got the car with petrol not really full :(
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Sweet
Gold Coast
10 /10 Excellent
Reviewed: Friday, December 27, 2024
Like: The staff were very helpful & couldn't do enough, it was a wonderful experience overall
Dislike: nothing at all
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M.Sweeney
Gold Coast
10 /10 Excellent
Reviewed: Friday, December 27, 2024
Like: Easy pickup and drop off. Upgraded
Dislike: N/a
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K.Hammond
Gold Coast
10 /10 Excellent
Reviewed: Friday, December 27, 2024
Like: Easy to deal with, friendly, fast and reliable vehicle. Great price too. Easy pick up point. Will definitely use again.
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S.DSouza
Gold Coast
4 /10 Average
Reviewed: Friday, December 27, 2024
the car i booked was not the car i got when i picked up the car.
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Khizar Hussain
Gold Coast
9.3 /10 Excellent
Reviewed: Friday, December 27, 2024
The rules say that the security amount will be refunded within 10 working days.It will be more than 10 weeks, Even though,I didn't get back my refund.Whenever I contact customer care,they promises that the security amount will be 2 business days..They said to me like 8 times..But no use.Try to get back my money.thanks.
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J.Kini
Gold Coast
9 /10 Excellent
Reviewed: Friday, December 27, 2024
Service was fantastic! Didn’t catch the NZ lady’s name that dealt with us but she was awesome & very friendly. The vehicle itself was fantastic & cleanliness was spot on! No problems whatsoever and when we come back to the Gold Coast I’ll definitely hire again through atlas! I recommend 100% THANK YOU :)
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D.Rhodes
Gold Coast
6.7 /10 Average
Reviewed: Friday, December 27, 2024
We didn’t expect that our credit card would be debited by about $400 as a “hold’ until after we returned the car. And then to have to wait up to one week to have this amount transferred back onto our credit card seems unreasonable. Sure just a ho,d on the card would have been all that was required. Being on a tight budget we really needed that amount for our holiday
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N.Changrattanachaichok
Gold Coast
4.7 /10 Average
Reviewed: Friday, December 27, 2024
We booked and got confirmed for a Toyota Camry, however when we picked up the car we got offered a Pulsar. So the front counter staff said he would get the manager to call me on the next day but I never receive any. He said he would expecting a Camry to be returned next day and would call but never happen but eventhough he should give me a refund credit for being offered a smaller car. In fact he tried to persuaded me to believe that Pulsar is similar to a Camry !! Until I said to him I used to live here and I bought a Pulsar in 1996 then he stoped. Anyway the whole experience was bad.
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H.Ferreira
Gold Coast
5 /10 Average
Reviewed: Friday, December 27, 2024
Well well, firstly what was advertised was $89 per day plus insurance. When I got to Atlas rental the lady behind the counter proceeded to explain why I was an idiot to use easyrent cars platform. Then proceeded to charge me an additional $300 for insurance and extras. Overall, poor service, poor 3rd rate experience. As someone whom travels extensively and rents vehicles on a regular basis I won’t be using Atlas again - furthermore, I ended up with two insurance policies for a 2 day car trip and paid $400 for these - crazy. Anyway the trip was good, however atlas (no thank you)
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M.Le
Gold Coast
10 /10 Excellent
Reviewed: Friday, December 27, 2024
The manager Karen/jelly (sorry) has been nothing but wonderful to us! Even upgraded our vechile free of charge! Definitely will be contacting her again for future visits.
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K.Leong
Gold Coast
3.3 /10 Poor
Reviewed: Friday, December 27, 2024
Car is dirty and old. The staff took long time to process every single customers.
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T.Yuito
Gold Coast
6 /10 Average
Reviewed: Friday, December 27, 2024
安いので仕方ないのは重々承知してますが。。空港へ迎えに来てくれるシャトルバス。 20分で到着と言われましたが１時間は待たされました。余裕のあり旅だったから良かったけど、キチキチの旅だったら、ブチ切れてましたね。しかし、レンタカーのスタッフは悪びれるわけでもなく超ハイテンションで親切(笑) 日本人がギスギスしすぎなんですね。反省です。でも急いでる時は使わないかな。返すときもなかなかシャトルバスが来なくて飛行機に乗り遅れそうになりました。
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A.Dare
Gold Coast
10 /10 Excellent
Reviewed: Friday, December 27, 2024
People were lovely, the whole process was very easy!
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Iv.IP
Gold Coast
8.7 /10 Very good
Reviewed: Friday, December 27, 2024
Staff was very helpful and pleasant to interact with, appreciate everything. I needed to call the general landline to get instruction for pick up and drop off and was helped very quickly. It's great that a text message was able to be sent regardless of the country my number/sim was linked to. Very happy with my experience!
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Saanchi Agrawal
Gold Coast
10 /10 Excellent
Reviewed: Friday, December 27, 2024
I am very satisfied with atlas with last 2 booking with them . Would not consider anyone else
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Truman Colclough
Gold Coast
8 /10 Very good
Reviewed: Friday, December 27, 2024
Cheap price, fast and convenient pick-up and drop-off
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Antony Delia
Gold Coast
2 /10 Poor
Reviewed: Friday, December 27, 2024
The distance from the airport was unclear, and there were no clear instructions on where to wait for the shuttle. After making numerous calls to customer service, I finally found out where to wait, but the shuttle took a long time to arrive. At the rental office, there was only one person working, who was overwhelmed and it took a long time to get the car. When I wanted to return the car a day early, I called the local office during business hours but no one was available. They told me to wait for twenty minutes, but I waited for an entire hour with no contact. I eventually had to call customer service again to get in touch. Such a waste of time!!!!
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Ann Brewster
Gold Coast
6 /10 Average
Reviewed: Friday, December 27, 2024
The rental shop is too far from the airport. After leaving the airport, I couldn't get in touch with the pickup staff by phone and had to ask QEEQ customer service for help. It took half an hour to finally get in touch. The car I got was a two-door Toyota, which was quite small and old, and it came with only half a tank of gas. They said they were too busy to fill it up. When returning the car, it was hard to control the refueling amount and I ended up adding too much fuel.
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